Julian Brown

• Security & Safety
• Supervising inmates to prevent fights, escapes, self-harm, or rule violations
• Conducting headcounts and inmate checks
• Searching inmates, cells, and common areas for contraband
• Responding to emergencies (riots, medical incidents, fires)

Enforcement of Rules

• Enforcing facility rules, policies, and regulations
• Writing incident and disciplinary reports
• Using conflict-management and de-escalation techniques
• Applying restraints or force when legally necessary and trained to do so

Supervision & Daily Operations

• Escorting inmates within the facility or to court, medical visits, or transfers
• Monitoring meals, recreation, work assignments, and visitation
• Operating security systems (locks, cameras, radios)

Communication & Documentation

• Maintaining logs and reports on inmate behavior and facility events
• Communicating with supervisors, medical staff..

Rehabilitation Support

• Encouraging positive behavior and compliance
• Observing and reporting mental health or behavioral concerns

Professional Responsibilities

• Following legal standards and inmates’ rights
• Maintaining professionalism under stressful conditions
• Participating in training (use of force, crisis intervention, first aid)

• Product Authentication
• Inspecting sneakers, apparel, electronics, and collectibles for authenticity
• Verifying condition, packaging, tags, serial numbers, and accessories
• Identifying counterfeit or altered items using StockX standards
• Documenting authentication results accurately

Order Processing & Fulfillment

• Receiving and sorting incoming products from sellers
• Matching items to customer orders
• Packaging items securely for shipment
• Preparing shipping labels and ensuring timely dispatch

Quality Control

• Ensuring products meet StockX condition requirements
• Flagging damaged, incorrect, or non-compliant items
• Following strict handling and inspection procedures

Inventory & Warehouse Operations

• Tracking inventory within the facility
• Organizing storage areas for efficiency and accuracy
• Using scanners, databases, and internal systems

Patient Transport

• Transporting patients via wheelchair, stretcher, or bed between departments (e.g., ER, radiology, surgery, ICU, discharge)
• Assisting patients on and off transport equipment safely
• Ensuring patients are properly secured and comfortable during transport

Patient Care & Safety

• Verifying patient identity before transport
• Observing patients for signs of distress and reporting concerns to nursing staff
• Following infection control and safety protocols
• Using proper body mechanics to prevent injury

Communication & Customer Service

• Communicating clearly with nurses, doctors, and department staff
• Explaining the transport process to patients and families

Sales & Customer Engagement

• Approaching and engaging customers in the store
• Identifying customer needs and recommending wireless plans, phones, tablets, and accessories
• Explaining features, pricing, promotions, and contract options
• Meeting or exceeding individual and team sales goals

Device Activation & Technical Support

• Activating new phones, upgrades, and line additions
• Transferring data between devices (contacts, photos, apps)
• Troubleshooting basic device and connectivity issues
• Assisting with returns, exchanges, and warranty questions

Account Management

• Accessing and updating customer wireless accounts securely
• Processing upgrades, plan changes, and add-ons
• Verifying customer eligibility and identity

Product Knowledge & Training

• Staying current on wireless devices, plans, and carrier promotions
• Completing required training and certifications
• Demonstrating phones, tablets, and accessories

Merchandising & Store Operations

• Setting up and maintaining wireless displays and kiosks
• Managing inventory of devices and accessories
• Ensuring proper signage, pricing, and branding standards

Customer Service & Professionalism

• Delivering a positive customer experience
• Handling objections and resolving concerns professionally
• Following company policies, sales ethics, and compliance standards

Security & Safety

• Patrolling buildings and grounds on foot or by vehicle
• Monitoring surveillance cameras, alarms, and access-control systems
• Controlling entry and exit points; checking IDs and credentials
• Detecting and reporting suspicious or unsafe activity

Enforcement & Incident Response

• Enforcing company policies, rules, and safety procedures
• Responding to emergencies such as theft, trespassing, disturbances, fires, or medical incidents
• De-escalating conflicts and handling situations calmly
• Detaining individuals when legally permitted and required

Reporting & Documentation

• Writing detailed incident and daily activity reports
• Maintaining logs of patrols, visitors, and incidents
• Testifying or providing statements to law enforcement or management if needed

Customer Service & Public Interaction

• Assisting employees, visitors, or the public with directions or information
• Providing a visible security presence to deter crime
• Communicating professionally and respectfully with diverse individuals

Access Control & Property Protection

• Inspecting bags, packages, or vehicles when authorized
• Securing doors, gates, and sensitive areas
• Protecting equipment, inventory, and confidential information