Julian Fitzgerald
Snellville
Summary
Accomplished professional with a proven track record in project management and sales, notably at AllState. Expert in HIPAA compliance and sales team training, I excel in fostering client relationships and leading teams to exceed performance goals. Known for resilience under pressure and exceptional communication skills, I consistently deliver projects on time and boost sales revenue.
Knowledgeable of insurance claims and terminology with solid background in insurance sales, excelling in client relationship management and policy customization. Successfully increased client retention and drove new business growth through personalized insurance solutions. Demonstrated expertise in risk assessment and negotiation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Epic Cadence ATE Support Consultant
CSI
02.2024 - Current
- Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Assisted with quality assurance activities such as testing new features or updates before release, ensuring minimal impact on end-users'' daily operations.
- Contributed to project success by ensuring timely completion of milestones and deliverables related to Epic Cadence implementation.
- Improved client satisfaction by providing timely and efficient Epic Cadence support to healthcare professionals.
- Strengthened collaboration among interdisciplinary teams by hosting regular meetings focused on continuous improvement initiatives related to Epic Cadence support services.
- Streamlined communication between IT teams and end-users by serving as a liaison in troubleshooting Epic Cadence-related problems.
Sales Manager
AllState
08.2021 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Project Manager
Star Construction, LLC
01.2019 - 02.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Sales Agent
Progressive
01.2020 - 09.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of insurance products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Associate
GEICO
08.2015 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Georgia State University
Atlanta, GASkills
- HIPAA compliance
- Sales team training
- Project planning
- Customer assistance
- Problem-solving skills
- Team leadership qualities
- Goals and performance
- Multi-tasking strength
- Resilience under pressure
- Reliable and punctual
- Excellent communication
Certification
- Licensed Insurance Agent/Broker - Georgia Department of Insurance.
Timeline
Epic Cadence ATE Support Consultant
CSI
02.2024 - Current
Sales Manager
AllState
08.2021 - 02.2024
Sales Agent
Progressive
01.2020 - 09.2020
Project Manager
Star Construction, LLC
01.2019 - 02.2021
Sales Associate
GEICO
08.2015 - 12.2019
High School Diploma -
Georgia State University
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