Julianna Garner
Event Coordinator
Gainesville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Grocery Industry and as a Stage Manager for Dance Companies. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
19
19
years of professional experience
Work History
Event Coordinator
The Arts Council, Inc.
Gainesville
07.2022 - Current
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions for 2 music series year, and rental events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated and selected service providers and vendors according to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
- Coordinated florists, photographers, and musicians for events.
- Communicated with catering, lighting, and sound companies to obtain price quotes.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
- Coordinated accommodations for performance talent.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Utilized social media to promote events and increase attendance.
Dance Instructor
The Dancer's Studio/Backstage
Johns Creek, GA
08.2006 - 06.2023
- Planned, prepared, and delivered lesson plans introducing students to Tap, Ballet, and Jazz dance for classrooms of up to 20 students aged 3-15 years old.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Offered one-on-one instruction to students by appointment.
- Planned routines for recitals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Assisted with coordination and administration of complete dance program.
- Adhered to studio guidelines and legal requirements.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
- Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
Stage Manager
Atlanta Dance Company
John's Creek, GA
08.2005 - 06.2023
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
- Enforced safety measures due to potential stage equipment hazards.
- Managed timelines and resources for 50 productions over last 15 years.
- Coordinated rentals and purchases of supplies for productions.
- Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Interacted with crew members to oversee technical elements, including lighting, graphics, audio and camera movements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Staff
Publix Supermarkets
Cumming, GA
06.2005 - 12.2022
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled customer questions in fast-paced retail customer service setting in coordination with solid team of 20 customer service associates
Customer Account Representative
Encore Elite Events
Oakwood, GA
09.2021 - 06.2022
- Managed 40 accounts for Elite Customer Program.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted customers with setting appointments.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Kept detailed records of customer interactions for optimal traceability.
Administrative Assistant
The Dancer's Studio/Backstage
Johns Creek, GA
08.2005 - 06.2011
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained complex digital filing system for financial information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Executed record filing system to improve document organization and management.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Arranged rapid office equipment repair and maintenance with vendors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained staff directory and company policy handbook for human resources department.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed accounts for over 700 students regarding class schedules and tuitions.
Education
Bachelor of Arts - Fine And Studio Arts Management
Brenau University
Gainesville, GA05.2005
Skills
- Office Administration
- Staff Management
- Professional telephone demeanor
- Creative problem solving
- Team communications
- Safety protocols
- Conflict resolution
- Money handling abilities
Timeline
Event Coordinator
The Arts Council, Inc.
07.2022 - Current
Customer Account Representative
Encore Elite Events
09.2021 - 06.2022
Dance Instructor
The Dancer's Studio/Backstage
08.2006 - 06.2023
Stage Manager
Atlanta Dance Company
08.2005 - 06.2023
Administrative Assistant
The Dancer's Studio/Backstage
08.2005 - 06.2011
Customer Service Staff
Publix Supermarkets
06.2005 - 12.2022
Bachelor of Arts - Fine And Studio Arts Management
Brenau University
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