JULIE CHASTAIN
Powder Springs
Summary
Proven relationship management and customer experience leader with 10+ years of success cultivating and strengthening partnerships with major accounts, including Menards and Honeywell. Recognized for turning around underperforming teams, restoring client confidence, and achieving perfect client audit scores. Expert in serving as a trusted point of contact, delivering proactive communication, and aligning cross-functional teams to exceed program goals. Adept in Salesforce CRM, KPI analysis, and operational process improvement to drive retention, satisfaction, and revenue growth.
Overview
12
12
years of professional experience
Work History
Manager, Consumer Experience
Hyman Inc.
Austell
03.2023 - 07.2025
- Recovered a low-performing consumer experience department, achieving perfect audit scores from Honeywell and Menards, restoring client confidence and strengthening long-term partnerships.
- Serve as primary contact for internal teams and external stakeholders, implementing customer-centered processes to improve satisfaction and retention.
- Lead Salesforce CRM initiatives, streamlining workflows and automating case management for efficient issue resolution.
- Analyze client feedback and product lifecycle data, partnering across departments to enhance products, packaging, and manuals—reducing customer friction.
Financial Planning Analyst
Hyman Inc.
Austell
09.2022 - 03.2023
- Partnered across departments to align financial goals and enhance stakeholder engagement in strategic planning.
- Delivered budgeting, forecasting, and variance analysis that informed executive decision-making and built trust.
Administrative Analyst – Sales
Hyman Inc.
Austell
07.2019 - 09.2022
- Acted as liaison between leadership and stakeholders; presented actionable insights to improve partner program performance.
- Partnered directly with top customer Menards, providing buyer/merchant teams with performance metrics and program analysis to drive strategic decisions and strengthen the relationship.
- Enhanced internal service quality and partner alignment through executive-level communication and workflow optimization.
Administrative Assistant to the President
Hyman Inc.
Austell
11.2017 - 07.2019
- Communicated directly with top customer Menards and key Honeywell contacts, delivering regular business updates for each program to maintain alignment and strengthen partnerships.
- Managed high-touch stakeholder relationships with discretion and professionalism, safeguarding sensitive business information.
- Coordinated executive engagements and ensured internal and external alignment on initiatives.
Project Coordinator
CAN Capital
Kennesaw
02.2016 - 06.2017
- Coordinated CRM and automation projects, serving as central point of contact among departments to ensure alignment and client satisfaction.
- Oversaw project lifecycle from initiation to closure, keeping stakeholders informed and engaged.
Education Coordinator
CAN Capital
Kennesaw
06.2015 - 08.2016
- Delivered training and program communications to internal teams and external partners, enhancing adoption and clarity.
- Developed scalable materials and job aids, maintaining training records and compliance.
Partner Account Manager – New Accounts
CAN Capital
Kennesaw
03.2014 - 08.2015
- Managed partner portfolios and developed account strategies to drive retention and growth.
- Conducted business reviews, partner visits, and internal collaboration to ensure program success.
Contract Administrator / Underwriter
CAN Capital
Kennesaw
02.2013 - 03.2014
- Reviewed credit applications, conducted risk analysis, and maintained compliance in underwriting.
- Ensured documentation integrity and supported contract execution through accurate system updates.
Education
Bachelor of Science (B.S.) - Secondary Education and Teaching
Kennesaw State University
Kennesaw, GASkills
- Relationship Management & Retention
- Stakeholder Communication & Engagement
- Client Onboarding & Enablement
- Issue Escalation & Resolution
- Cross-Functional Collaboration
- Salesforce / CRM Workflow Optimization
- Business Process Improvement
- Data Analysis & KPI Reporting
- Confidentiality & Professional Integrity
- Salesforce CRM
- SAP/ERP
- Microsoft Office Suite
- Financial Modeling
- KPI Dashboards
- Process Documentation
- Workflow Automation
Websites
Key Highlights
- Recovered and revitalized a low-performing department, achieving perfect audit scores from Honeywell and Menards.
- Direct liaison with top customers, delivering strategic updates and actionable insights to buyer/merchant teams.
- Managed partner portfolios and implemented account strategies that drove retention and long-term growth.
- Led Salesforce CRM optimization, automating workflows and improving service resolution speed.
Timeline
Manager, Consumer Experience
Hyman Inc.
03.2023 - 07.2025
Financial Planning Analyst
Hyman Inc.
09.2022 - 03.2023
Administrative Analyst – Sales
Hyman Inc.
07.2019 - 09.2022
Administrative Assistant to the President
Hyman Inc.
11.2017 - 07.2019
Project Coordinator
CAN Capital
02.2016 - 06.2017
Education Coordinator
CAN Capital
06.2015 - 08.2016
Partner Account Manager – New Accounts
CAN Capital
03.2014 - 08.2015
Contract Administrator / Underwriter
CAN Capital
02.2013 - 03.2014
Bachelor of Science (B.S.) - Secondary Education and Teaching
Kennesaw State University
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