Julie Howard

Oversaw the daily functions of the front office. Supervises front office staff. Ensures appropriate staffing levels for the practice. Oversees orientation and ensures employees receive adequate training and ongoing education. Provides ongoing employee feedback of job performance. Monitors billing procedures in the practice to ensure patient registration and billing is accurate and performed in a timely manner. Taught and applied a variety of rules, regulations, policies and procedures applicable to the ever changing health care reimbursement environment. Maintains strict control of internal cash control procedures, accuracy of monthly key indicator reports, monthly operations reports and provides explanation of variances. Oversees the purchasing functions for the practice. Leads team members in achieve customer service goals for the practice, participates in customer service initiative, and service recovery opportunites.

Responsibilities included making follow-up appointments, scheduling outpatient procedures, outpatient procedures, multiple in office procedures, obtaining pre-certifications from insurance as needed. My day also included communicating messages from physicians to patients, scheduling specialist appointments, answering and expediting all incoming calls to appropriate doctors, nurses, faxing all correspondence to all personnel. Very skilled in optimizing clinic workflows by managing patient flows, physicians schedules and patient appointments, scanning all medical records to patient charts.

Collection of all current, past due, and deliquent accounts, forwarding accounts to collection agencies, dismissal of patients for non-payment, hands on knowledge of all insurance companies and policies, posting charges, posting insurance payments, working denials, workman's compensation claims, check in and check out and scheduling appointments.