Julie Joseph
Atlanta
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Diligent [Desired Position] with knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Atlanta, GA
09.2024 - 02.2026
- Developed and maintained web applications using JavaScript and React.
- Collaborated with cross-functional teams to deliver high-quality software solutions.
- A leading provider of innovative tech solutions.
- Promoted to Senior Software Engineer in 2022.
- Operated material handling equipment to efficiently transport goods throughout warehouse.
- Organized inventory management systems to ensure accurate stock levels and timely order fulfillment.
- Collaborated with team members to streamline workflows and enhance productivity across shifts.
- Maintained cleanliness and organization of work areas to comply with safety standards and operational efficiency.
Customer Service Representative
Walmart
Old National Highway
02.2022 - 09.2023
- Resolved customer inquiries regarding products and services, enhancing overall satisfaction.
- Managed returns and exchanges efficiently, maintaining store policies and procedures.
- Trained new staff on customer service protocols and best practices for operational excellence.
- Collaborated with team members to streamline processes, reducing wait times for customers.
Cashier
Whole Food Market
New York, NY
01.2005 - 02.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained accurate cash drawer and balanced till at end of shifts.
- Resolved customer inquiries and complaints to enhance shopping experience.
Education
Bachelor of Arts - Political Science
John Jay College of Criminal Justice
Berkeley, CA, USA05-2017
High School Diploma -
Franklin.K.Lane High School
Brooklyn06-1999
Skills
- Cleaning and organizing
- Self-motivated and disciplined
Accepted and processed Credit Card Debit Card Checks electronic benefit transfers
- Excel Power Point and spreadsheets
- Microsoft word and Outlook
- Filing organized and maintained office files
Affiliations
Urban Debate League Judge
Franklin.K.Lane High School
Certification
Customer Service Certificate from CAMBA -Church Avenue Merchant Block Association.
Languages
English (Fluent)
Spanish (Intermediate)
Interests
Sewing
Writing/Journaling
Swimming
Timeline
Warehouse Worker
Amazon
09.2024 - 02.2026
Customer Service Representative
Walmart
02.2022 - 09.2023
Cashier
Whole Food Market
01.2005 - 02.2010
Bachelor of Arts - Political Science
John Jay College of Criminal Justice
High School Diploma -
Franklin.K.Lane High School
Trainings
Attended Kennesaw State University - some coursework in Real Estate Law and Contract Law completed.
Cashier Training program at CAMBA in Brooklyn New York
Declaration
I hereby declare that the information provided is true to the best of my knowledge.
Additional Information
Willing to relocate for the right opportunity.
Awards
chase lincoln douglas debate 1st place award
urban debate league award.