Julie Kirkland
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational and interpersonal skills. Seeking a position in the mental health field during and upon completion of my Masters in Psychology and licensing.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Store Manager
Publix Supermarkets
08.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed upwards of 200 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Publix Supermarkets
11.2008 - 08.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Customer Service Manager
Publix Supermarkets
04.2004 - 11.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Assistant Customer Service Manager
Publix Supermarkets
09.2001 - 04.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Training Coordinator
Publix Supermarkets
05.2000 - 09.2001
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Developed and executed strategies to improve training program performance.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Customer Service Staff
Publix Supermarkets
06.1996 - 05.2000
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Reconciled all cash, checks and credit card transactions with excellent accuracy.
Cashier
Publix Supermarkets
09.1995 - 06.1996
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master Of Social Science - Psychology
Capella University
Minneapolis, MN09-2025
Bachelor of Arts - Psychology
Ashford University
San Diego, CA05.2014
Associate of Arts - Accounting
Edison State College
Fort Myers, FL05.1999
High School Diploma -
Cypress Lake High School
Fort Myers, FL05.1997
Skills
- Improve Performance
- Safety and Security Enforcement
- Documentation
- Outstanding Communication Skills
- Payroll Administration and Timekeeping
- Order Management
- Profit and Loss
- Excellent Leadership and Mentoring Skills
- Ability to Inspire and Create Positive Environments
- Strong Interpersonal Skills
Certification
- ServSafe Certified Training until 2027
Timeline
Store Manager
Publix Supermarkets
08.2016 - Current
Assistant Store Manager
Publix Supermarkets
11.2008 - 08.2016
Customer Service Manager
Publix Supermarkets
04.2004 - 11.2008
Assistant Customer Service Manager
Publix Supermarkets
09.2001 - 04.2004
Training Coordinator
Publix Supermarkets
05.2000 - 09.2001
Customer Service Staff
Publix Supermarkets
06.1996 - 05.2000
Cashier
Publix Supermarkets
09.1995 - 06.1996
- ServSafe Certified Training until 2027
Master Of Social Science - Psychology
Capella University
Bachelor of Arts - Psychology
Ashford University
Associate of Arts - Accounting
Edison State College
High School Diploma -
Cypress Lake High School
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