Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Manning

Villa Rica

Summary

Dynamic customer service professional with extensive experience at Northwest Exterminating, excelling in high-volume environments. Proven ability to resolve conflicts with empathy and maintain professionalism under pressure. Skilled in data entry and first call resolution, consistently enhancing customer satisfaction and loyalty through active listening and effective problem-solving.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Northwest Exterminating
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Russell Cellular Verizon Wireless
10.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

GED -

West Georgia Technical College
Douglasville, GA

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • First call resolution
  • Customer relations
  • Payment processing
  • Appointment scheduling
  • Multitasking and organization
  • Active listening
  • Phone etiquette
  • Call logging
  • Call handling
  • Email correspondence
  • Computer skills
  • Calm under pressure
  • Microsoft office
  • Understanding customer needs
  • MS office
  • Inbound call management
  • Billing adjustments and refunds
  • Data management

Timeline

Customer Care Representative

Northwest Exterminating
06.2022 - Current

Customer Service Representative

Russell Cellular Verizon Wireless
10.2021 - 06.2022

GED -

West Georgia Technical College

Similar Profiles

CREATE PROFILE
Julie Manning