- Baking
- Cooking
- Avid Reader
- I enjoy helping others and giving back to the community
- Animal Care
Julie Peters
Stone Mountain
Summary
Dynamic professional with a proven track record in customer satisfaction and sales at EMSI Examination Management Services. Skilled in conflict resolution and relationship building, I excel in fast-paced environments, consistently enhancing operational efficiency and achieving sales goals. My adaptability and strong communication skills foster trust and loyalty among clients, driving repeat business opportunities.
Overview
12
12
years of professional experience
Work History
Estate Liquidator
Better Buy It Now Estate Sales
03.2025 - Current
- Supported inventory management by organizing and tracking items for efficient disposal processes.
- Learned to operate liquidation software for tracking sales and managing customer transactions.
- Collaborated with team members to develop strategies for maximizing asset recovery during liquidations.
- Participated in onsite assessments to evaluate conditions of assets prior to liquidation efforts.
- Streamlined the liquidation process by effectively organizing inventory, pricing, and marketing strategies.
- Maintained strong relationships with clients, fostering trust and repeat business opportunities.
- Increased client satisfaction by providing tailored solutions for their unique business needs during the liquidation process.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
Warehouse Worker-Problem Solve Department
Amazon
04.2022 - 03.2025
- Sorted and organized inventory to ensure accurate stock levels and retrieval.
- Conducted regular quality checks on incoming and outgoing products to uphold standards.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Maintained cleanliness and organization of work areas to promote safety compliance.
- Adapted quickly to changing priorities and tasks in fast-paced warehouse environment.
- Consistently lifted materials weighing as much as [Number] pounds.50
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Customer Service Representative
EMSI Examination Management Services
09.2013 - 09.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new team members on company policies and procedures.
- Managed customer accounts, ensuring accurate updates and timely responses to requests.
- Developed and maintained comprehensive knowledge of product offerings to assist customers effectively.
- Implemented process improvements that streamlined operations and reduced response times.
- Ensured compliance with company standards while delivering exceptional customer service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
Education
General Studies
Clarkston High School
Clarkston,GA06-1983
Skills
- Debt recovery
- Sales experience
- Legal compliance
- Stakeholder management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Cash handling
- Customer engagement
- Relationship building
- Self motivation
- Product knowledge
- Conflict resolution
- Continuous improvement
Interests
Timeline
Estate Liquidator
Better Buy It Now Estate Sales
03.2025 - Current
Warehouse Worker-Problem Solve Department
Amazon
04.2022 - 03.2025
Customer Service Representative
EMSI Examination Management Services
09.2013 - 09.2021
General Studies
Clarkston High School
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