Julien Gobin

• Directed operational strategy to enhance guest satisfaction and streamline service delivery.
• Implemented training programs for staff, fostering a culture of excellence in service standards.

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• Analyzed guest feedback to identify areas for improvement, resulting in enhanced customer experiences.
• Led cross-functional teams to execute large-scale events, ensuring seamless operations and high-quality service delivery.
• Streamlined operations for increased efficiency and improved guest experience.
• Enhanced guest satisfaction by implementing innovative hospitality programs and services.

• -Managed the reservation and Sales team to lead the sales & Marketing support team and coordinated all promotional activities
• Managed all inquiries about Professional and social events from initial enquiry
• Identified and developed new business via telephone, email, and face-to-face meetings
• Worked closely with the hotel's operational and Sales Team
• Worked with the operations Team on all service aspects of the restaurants
• Established metrics to evaluate event success, utilizing data analytics for continuous improvement in future initiatives.
• Collaborated effectively with cross-functional teams to deliver cohesive branding across all aspects of event production.
• Streamlined event logistics by implementing innovative project management strategies to ensure seamless execution.
• Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
• Led post-event evaluations to identify areas for improvement and implement necessary changes for future success.

• Oversaw budgeting and financial planning to ensure resource optimization.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Mentored and trained junior managers, fostering leadership skills within the team.
• Analyzed market trends to inform decision-making and drive competitive advantage.
• Evaluated employee performance metrics, providing insights for development opportunities.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

• -Created a Schedule with labor projected budget
• -Local store marketing
• -Ensuring customer expectations
• -Ensuring Respect for the process from the staff and enforcing company policy
• -Hiring, training, and coaching staff. Creating daily and weekly schedules on the hot schedule
• -Controlled sales and costs (labor, food, etc.)
• -Customer relationships with guests and identify new opportunities

• -Hired, trained, and coached staff. Creating weekly schedules.
• -Planned and set up private dining and catering
• -Managing shifts and maintaining cleanliness
• -Managed bar, inventory, ordered special cocktails, elaborated new wine and cocktail menu
• -Ensured customer expectations
• -Negotiated, ordered, and tracked with suppliers and vendors

• -Hired and trained staff. Creating weekly schedules for FOH and BOH staff
• -Managed shifts and maintained cleanliness
• Oversaw daily operations, ensuring efficiency and high-quality service delivery in catering events.

• -Managed and ordering inventory and managed international logistics from France to Hungary
• -Hired and trained staff
• -Managed cost benefit analysis and food costs
• -Cooked French cuisine and prepared food-bakery, cheese shop, deli, wine shop, grocery, and catering
• -Managed marketing and communication

• -Managed the commercial team
• -Managed the administrative part of the business
• -Successfully worked with real estate attorneys
• -Managed market research

• -Guarded and protected citizens & various sites
• Horse squad