Juliette Bush
Lilburn
Summary
High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning 10 years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality and results for successful client events.
Overview
14
14
years of professional experience
Work History
Event Manager
Brave By Faith Travel
03.2018 - Current
- Managed administrative logistics of events planning, event booking, and event promotions for over 50 events.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Negotiated with vendors to achieve most favorable terms.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Produced concept plans for high-profile corporate meetings and events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Monitored and controlled event expenditures to meet budgets.
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed detailed event reports, documenting all aspects of each event.
- Developed creative themes for events and created related activities to engage attendees.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Event Assistant
Heather Lindsey Enterprises
01.2016 - 02.2018
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 1,000 guests.
- Directed and supervised event staff volunteers to maintain seamless event operations.
- Developed and managed event budgets and monitored expenses.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Performed event coordination for larger parties and gatherings.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Oversaw event operations to keep running smoothly.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Implemented event protocols to maintain safety and security of all attendees.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Collaborated with vendors to secure necessary event services and supplies.
Guest Relations Coordinator
Hillsong Africa Foundation
01.2013 - 12.2015
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Anticipated and attentively handled guest needs or concerns.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to aid guests, direct callers and take messages managing over 50 customer calls per day.
- Typed up professional business correspondence, reports and other documents.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Assisted guests with variety of services and local attraction information.
International Flight Attendant
Emirates Airlines
12.2009 - 12.2012
- Engaged professionally with 200+ passengers a day to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor of Science - Marketing
Hampton University
Hampton, VA05.2008
Skills
- Events Requirements Gathering
- Menu Planning
- Project Management
- Inspect Facilities
- Oversee Program Operations
- Location Scouting
- Records Maintenance
- Food Service Regulations
- Budget Development
- Vendor Relationship Management
- Guest Relations
- Business Growth
- Vendor Management
- Managing Events Start to Finish
- Vendor Service Coordination
- Schedule Management
Accomplishments
- Earned "Secret Sauce to Success" Grant for company in 2023.
- Planned over 16 events in 2019.
- Earned "Shining Star" Award in 2014.
- Awarded Nujoum Award - presented by Terry Daley Emirates Airlines Senior Vice President of Service Delivery. Recommended by Management for outstanding application and going above and beyond what was required in training college in 2010.
Timeline
Event Manager
Brave By Faith Travel
03.2018 - Current
Event Assistant
Heather Lindsey Enterprises
01.2016 - 02.2018
Guest Relations Coordinator
Hillsong Africa Foundation
01.2013 - 12.2015
International Flight Attendant
Emirates Airlines
12.2009 - 12.2012
Bachelor of Science - Marketing
Hampton University
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