Julissa Lopez-Bautista
Dalton
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Team Member
Chick-fil-A
Dalton
02.2023 - Current
- Delivered exceptional customer service in a fast-paced food environment.
- Operated cash register and processed customer transactions accurately.
- Prepared and served food items according to Chick-fil-A standards.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in training new team members on operational procedures.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Completed daily side work tasks assigned by supervisor or manager.
- Explained menu items, took orders and delivered food courses according to instruction.
- Promoted special offers or discounts on menu items when appropriate.
- Greeted customers with friendly and professional demeanor.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Worked with managers to report and resolve customer issues or concerns.
- Delivered guest orders to correct tables or take-out counter.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Answered phone inquiries, taking reservations and providing information as needed.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
Cashier
Ingles Supermarket
Chatsworth
08.2021 - 08.2022
- Assisted customers with product inquiries and selections.
- Handled cash, credit, and debit transactions efficiently.
- Operated cash register accurately during peak hours.
- Maintained clean and organized checkout area at all times.
- Processed returns and exchanges in accordance with store policy.
- Provided friendly customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
North Murray Highschool
Chatsworth, GeorgiaSkills
- Customer service
- Cash handling
- Food safety
- Training and mentoring
- Time management
- Conflict resolution
- Team collaboration
- Effective communication
- Attention to detail
- Cleanliness
- Order accuracy
- Problem solving
- Order taking
- Money handling
- Open-close procedures
- Personal hygiene
- Greeting guests
- Complaint handling
- Guest relations
- Menu memorization
- Bilingual fluency
Languages
English
Native/ Bilingual
A1
Spanish
Professional
A1
Certification
- Georgia Dental X-ray Safety Training, Issued March 2024
References
References available upon request.
Timeline
FOH Team Member
Chick-fil-A
02.2023 - Current
Cashier
Ingles Supermarket
08.2021 - 08.2022
North Murray Highschool