Julissa Vega
PERRY,GA
Summary
Proficient Pharmacy Technician skilled in medication dispensing and patient consultations. Known for optimizing workflows and collaborating with healthcare providers to ensure accurate prescription verification and enhance patient safety.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Five Points Pharmacy
Fort Valley, GA
10.2024 - Current
- Worked with both RX30 and Pioneer computer systems
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained inventory levels by monitoring stock and placing timely orders for pharmaceuticals.
- Educated patients on medication usage, side effects, and storage requirements to enhance adherence.
- Collaborated with healthcare providers to verify prescriptions and resolve discrepancies promptly.
- Implemented safety protocols to minimize errors in medication dispensing and handling procedures.
- Ensured compliance with regulatory standards during medication preparation and record-keeping processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Hawkinsville Drug Company
Hawkinsville, GA
01.2022 - 10.2024
- Processed and dispensed medications accurately for patient prescriptions.
- Assisted pharmacists with medication therapy management and patient consultations.
- Maintained inventory levels, monitored stock expiration dates, and managed ordering processes.
- Educated patients on medication usage, side effects, and interactions to ensure compliance.
- Implemented workflow improvements to enhance efficiency in medication dispensing operations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Clerk
Batt’s Drug Company
Hawkinsville, GA
08.2021 - 12.2021
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained inventory levels through regular stock audits and replenishment orders.
- Assisted in training new clerks on company policies and operational procedures.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Implemented filing system improvements that enhanced document retrieval times.
- Monitored expiration dates on products to ensure compliance with health regulations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Barista
Social Bean
Pinehurst, GA
11.2020 - 07.2021
- Prepared high-quality espresso beverages and specialty drinks per customer specifications.
- Maintained cleanliness and organization of workstations and customer areas to enhance service efficiency.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed seasonal drink menus, incorporating customer feedback to drive sales engagement.
- Monitored inventory levels, ensuring timely restocking of supplies to prevent service disruption.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Implemented best practices for equipment maintenance, reducing downtime and improving operational efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Hawkinsville HighSchool
Hawkinsville, GA05.2022
Skills
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Pharmaceutical calculations
- Insurance verification
- Advanced math skills
- Cash register operations
- Certified pharmacy technician (cpht)
Accomplishments
- Reduced prescribing errors by reaching out to prescribers to verify medication orders.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Five Points Pharmacy
10.2024 - Current
Pharmacy Technician
Hawkinsville Drug Company
01.2022 - 10.2024
Clerk
Batt’s Drug Company
08.2021 - 12.2021
Barista
Social Bean
11.2020 - 07.2021
High School Diploma -
Hawkinsville HighSchool