Julius Bertie
Dynamic Shift Leader at Marcos's Pizza with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and cash handling, I effectively trained new staff and reduced waste through strategic inventory management. Committed to fostering a positive work environment while delivering exceptional service.
Work History
Crew Member
4 Months- Coordinated stock replenishment, organization, and clean work areas throughout shift.
- Monitored product quality and completed duties with accuracy and consistency.
- Assisted with opening and closing procedures, including setup, cleanup, and equipment checks.
- Supported teammates during high-volume periods to keep service moving efficiently.
- Followed safety and sanitation guidelines to maintain compliant, orderly work environment.
- Worked well with teammates and accepted coaching from management team.
Shift Leader
2 Years 4 Months- Supervised daily operations, ensuring quality standards in food preparation and customer service.
- Trained and mentored new team members on operational procedures and safety protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Streamlined order processing to enhance efficiency during peak business hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
Sales Associate
1 Month- Assisted customers with product selection, pricing questions, and purchase decisions.
- Processed point-of-sale transactions accurately while maintaining efficient checkout flow.
- Restocked merchandise and maintained organized, visually appealing sales floor displays.
- Resolved customer concerns professionally to support positive service experiences.
- Recommended add-on products to increase basket value and support sales goals.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Insider
10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma
- Awarded National African American Recognition Program for my academic achievement
- Completed AP course AP world history, AP psychology, AP American gov, AP precal , AP statistics, AP macrecon, AP US history
- 3.810 GPA
- Ranked in Top 16% of class
- Extracurricular Activities: Played JV and Freshmen basketball my freshmen and sophomore year.
- Deca Member
- Jr Beta Member
Skills
Research Experience
First Year Scholars Program — Undergraduate Researcher
Kennesaw State University | 2026–Present
Project: “Empowering Students for Success in the Workplace: Employer and Student Expectations”
Mentor: Brian Wooten
- Conduct research examining employer and student expectations surrounding the transition from college to the workforce.
- Develop skills in scholarly literature review, research question development, data collection, and quantitative and qualitative research methods.
- Gain experience with survey research, data organization and analysis, and identifying themes and patterns within research findings.
- Strengthen critical thinking, professional communication, teamwork, and research skills through faculty mentorship and collaboration.
- Explore factors influencing workforce readiness and the competencies employers value in college graduates, with an emphasis on applications to Industrial-Organizational Psychology.
Certification
Social, Behavioral, & Educational Research with Human Subjects — Basic Course
CITI Program | October 2026
References
Vicente B.
General Manager — Chipotle
Phone: (404) 528-5517
DJ
General Manager — Marco’s Pizza & Panera Bread
Phone: (404) 433-5758
Damien Barnes
Former Manager — Publix, Marco’s Pizza & QuikTrip
Phone: (678) 826-8899
Evan Kizart
General Manager — Marco’s Pizza
Phone: (404) 453-8995