Justin Cain
Jefferson
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Advanced Material Handling
02.2024 - 05.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Shop Service Technician
Forklift of Saint Louis
02.2022 - 01.2024
- Streamlined repair processes with effective troubleshooting and problem-solving techniques.
- Completed thorough documentation of repair orders, detailing services performed, parts used, and time spent on tasks.
- Collaborated with colleagues to complete complex repairs, promoting a positive work environment and team cohesion.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Exhibited strong technical aptitude by mastering various diagnostic tools and software programs used in the shop environment.
- Reduced downtime for clients by completing repairs quickly without sacrificing quality or attention to detail.
Lead Service Technician
XPO Logistics
02.2015 - 09.2021
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Education
GED -
Lanier Technical College
Winder, GA07-2005
Skills
- Problem-solving
- Field repairs
- Technical troubleshooting
- Verbal and written communication
- System repairs
- Fleet maintenance
- Schematic interpretation
- Multimeter usage
- Welding and Fabrication
Timeline
Field Service Technician
Advanced Material Handling
02.2024 - 05.2025
Shop Service Technician
Forklift of Saint Louis
02.2022 - 01.2024
Lead Service Technician
XPO Logistics
02.2015 - 09.2021
GED -
Lanier Technical College
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