Justin Flugman

Marietta,GA

Summary

Customer-focused sales and operations professional with 20+ years of experience in high-volume automotive parts environments. Proven track record of generating over $1.5M in annual sales through relationship management, product expertise, and efficient order processing. Skilled in navigating complex databases, resolving customer needs, and delivering fast, accurate solutions. Seeking to transition into a remote role in customer success, sales, or support.

Overview

years of professional experience

Certification

Work History

Wholesale Parts Advisor

Mercedes-Benz of Marietta

Marietta, GA

08.2016 - Current

Delivered fast, accurate parts identification for high-volume B2B and retail customers, contributing to over $1.5M in annual personal sales
Oversaw processing of orders, payments, and inventory tracking, maintaining high standards of accuracy throughout.
Cultivated and strengthened partnerships with repair shops and repeat clients.
Navigated digital catalog systems and databases to accurately pinpoint complex parts for operational needs.

Parts Counter Sales Person

RBM of Atlanta

Atlanta, GA

02.2013 - 07.2016

Assisted customers in identifying and locating necessary parts for vehicles.
Processed sales transactions efficiently using point-of-sale systems.
Maintained inventory levels and organized stock to ensure availability of parts.
Provided product knowledge and recommendations to enhance customer satisfaction.
Collaborated with service departments to streamline parts ordering processes.
Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.

Education

Arts And Entertainment Management

Full Sail University

Winter Park, FL

Skills

Remote communication: chat, email & phone
CRM systems such as: CDK, OEConnection, CCC, OpsTrax, Netstar
Order management systems
Metrics: conversion & customer retention
Microsoft Office: Excel, Outlook, Teams
Data entry and database management

Independent work with minimal supervision
Knowledge of eCommerce platforms: eBay Motors & Shopify
Familiarity with shipping/logistics platform: FedEx & UPS
Independent work with minimal supervision
Knowledge of eCommerce platforms: eBay Motors & Shopify
Familiarity with shipping/logistics platform: FedEx & UPS