JUSTIN GRATZER
Dallas,GA
Summary
Versatile and results-driven professional with over 15 years of experience in operations, team leadership, and territory sales across the retail and distribution industries. Proven success managing high-volume departments, executing large-scale merchandising initiatives, and building strategic relationships with key accounts. Skilled in training and developing teams, analyzing performance data, and optimizing workflows to improve efficiency and drive revenue. Strong communicator with hands-on experience coordinating logistics, managing budgets, and overseeing projects from planning through execution.
Overview
16
16
years of professional experience
Work History
Retail Wine Sales Representative
United Distributors
10.2021 - Current
- Drive sales across a defined territory by building strong client relationships with grocery and retail accounts, including major chains.
- Coordinate with store managers and department leads to ensure proper product placement and inventory levels.
- Monitor sales trends, analyze data, and recommend new product assortments tailored to market demands.
Negotiate shelf space and build compelling endcap and case-stack displays to improve product visibility and sell-through. - Manage time effectively by balancing sales calls, route planning, and merchandising needs to optimize daily productivity.
- Resolve delivery and product issues promptly to maintain customer satisfaction and account loyalty.
Collaborate with distributor and supplier representatives to execute marketing strategies and achieve sales targets. - Implemented effective merchandising strategies, leading to higher visibility of products on shelves.
- Managed inventory levels efficiently, reducing stock discrepancies and optimizing space allocation.
- Participated in ongoing training sessions to continuously improve product knowledge, resulting in confident sales pitches.
- Worked closely with management to set monthly sales targets and develop plans for achieving them consistently.
- Tracked sales performance data to identify areas of improvement and modify sales strategies accordingly.
Produce Manager
Publix Supermarkets
11.2011 - 10.2021
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Managed daily operations of the Produce Department and monitored activities to verify compliance with SOPs and safety regulations.
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Supported human resources initiatives by connecting with employees and proactively solving problems.
- Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.
- Exemplified leadership and maintained company standards and protocols in all locations.
- Increased employee job satisfaction with hands-on, motivational approaches.
- Increased revenue and reduced risk by enforcing company policies and improving operations.
- Drove single-year sales growth of 35%, setting a new record divisional wide.
- Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.
- Held team members responsible for reaching company objectives and processes.
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement.
- Monitored and adjusted staff schedules based on business requirements.
- Identified areas for expansion by analyzing market, consumer trends, and competition.
- Implemented and supervised maintenance and sanitation standards for equipment and instruments.
- Resolved problems, provided open communication, and recommended discipline and terminations.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Reversed a poor performing store by revising systems, processes, training programs, and personnel.
Merchandiser
Coca-Cola Enterprises
01.2009 - 11.2011
- Changed displays to promote new product launches and reflect seasonal themes.
- Defined, designed, and implemented creative visual merchandising strategies.
- Created appealing, eye-catching visual displays to lead customers through entire store.
- Identified vendors and suppliers to source materials and elements required for displays.
- Promoted brand by Identifying key messages and communicating clear image to shoppers.
- Verified an adequate availability of promoted products to minimize customer issues.
- Assembled new displays and products for regular promotions and special events.
- Consulted with store managers, associates and other staff to determine the optimal placement of products and displays.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Gained expert knowledge of Retail operations, market conditions, and trends.
- Satisfied customers every day with fast, friendly, and knowledgeable support for customer needs.
- Ordered, organized, and rotated supplies.
Education
Bachelor of Arts - Information Technology
Strayer University
Washington, DC03-2026
Associate of Arts - Information Technology
Strayer University
Washington, DC12-2024
Certified Personal Training - Muscle Kinesiology, and Nutrition
National Personal Training Institute
McDonough, Ga12.2007
High School Diploma -
Fayette County High School
Fayetteville, Ga05.2006
Skills
- Cross-functional team management
- Strategize business plans
- Team building and leadership
- Employee training and development
- Multitasking
- Manage operations
- Cost control and budgeting
- Performance evaluations
- Attention to detail
Timeline
Retail Wine Sales Representative
United Distributors
10.2021 - Current
Produce Manager
Publix Supermarkets
11.2011 - 10.2021
Merchandiser
Coca-Cola Enterprises
01.2009 - 11.2011
Certified Personal Training - Muscle Kinesiology, and Nutrition
National Personal Training Institute
Bachelor of Arts - Information Technology
Strayer University
Associate of Arts - Information Technology
Strayer University
High School Diploma -
Fayette County High School
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