Justin Gulledge
Canton,GA
Summary
I have 11 years of experience in retail and customer service based roles, and another 2 years of experience as a vendor. In my 13 years of work experience, I have mostly been a supervisor or manager and provided premier service to customer and associates as well. I am very time oriented and self motivated. I take a lot of pride in my job and the work I am able to produce for my job.
Overview
13
13
years of professional experience
Work History
Route Sales Representative
Frito Lay
09.2021 - 09.2023
- Started off as A Route Sales Assistance helping run a route with a million dollar book of business.
- Helped push sales in big chain grocery stores to upsell products and increase sales for route.
- Ran route I assisted on for 6 months while lead representative was out of work, and helped route become the number one selling route in my district for the year.
- After one year of being A Route Sales Assistance, I became Route Sales Representative and took over my own route.
- Was responsible for increasing sales on the route I took over from bottom three in district sales, into the top two by end of year.
- Duties while working at Frito Lay included loading truck with product each morning, delivering product to stores, checking in and verifying manifests at each store for proper delivery of products, working out products to shelves while rotating and facing to upsell products and limit out of dates, building and changing out displays to maximize sales in each store, promote new product to drive more sales around holiday and seasonal events, created and finalized orders for each store, maintained positive relationships with customers to build rapport with stores, maintained a clean work environment and work space, trained and coached my Route Sales Assistant to better improve my route, used salesforce for timesheets and to verify manifests.
Assistant Customer Service Manager
Publix
06.2015 - 09.2021
- Got hired on as an office staff associate in the customer service department.
- Was responsible for providing premier service to customers, creating and maintaining relationships with customers to help drive sales and business, helped maintain the front end of the store, assisted and coached baggers and cashiers to consistently provide premier service to customers, helped upsell products by pushing BOGO items at checkout and changing out planograms for current sales, assisted in maintaining a clean front end and department in the store, opened and closed the front and back office by counting down registers at night and making cash/check deposits, and conducted AM and PM walks to help make sure department was in pristine shape.
- After two years of working as an office staff associate, I got promoted to Customer service team leader.
- As team leader my duty was to continue completing same task as office staff as well as running payroll for the whole store, ordering supplies for front end, help assist with donation campaigns, and assisting department manager and assistant department manager with office duties when needed.
- Got promoted to Assistant Customer Service Manager after being a team leader for two years.
- Some duties as Assistant Customer Service Manager included, overs seeing the front end and 50 associates, running payroll when needed, verifying and changing counts on product to ensure correct product counts, writing and conducting associate evaluations, heading each donation campaigns, assisting in other departments through out the store when needed, writing and finalizing schedules for all associates in customer service department, and making sure all associate files and paper work was filed correctly and up to date.
Shift B Supervisor
CVS
05.2010 - 06.2015
- Started out as a cashier and worked my way up to supervisor after about a year.
- Assisted in running the front end, provided premier customer service to customers, push campaigns, and helped upsell products.
- Processed payroll for 20 associates.
- Conducted daily store counts on product to help maintain proper inventory counts.
- Changed and completed planograms to help upsell products and merchandise.
- Unloaded delivery trucks and worked out product in a timely manner to keep shelves fully stocked.
- Maintained a clean store and workspace area.
- Created and edited schedules.
Education
No Degree - IT Network Security
Western Governors University
Salt Lake City, UT12-2028
High School Diploma -
Adairsville High
Adairsville, GA05-2009
Skills
- Reliable
- Motivated
- Trustworthy
- Dedicated
- Dependable
Timeline
Route Sales Representative
Frito Lay
09.2021 - 09.2023
Assistant Customer Service Manager
Publix
06.2015 - 09.2021
Shift B Supervisor
CVS
05.2010 - 06.2015
No Degree - IT Network Security
Western Governors University
High School Diploma -
Adairsville High
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