JUSTIN HOPPER
Meigs
Summary
Results-driven Area Manager experienced in driving sales growth and enhancing operational performance across multiple locations in automotive and retail industries. Achieved improved profitability and customer satisfaction through effective team leadership, employee development, and multi-unit management. Committed to optimizing operational efficiency and delivering measurable results in fast-paced environments.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Area Manager
RNR Tire Express
Valdosta
08.2020 - Current
- Lead, coach, and develop store management teams to improve productivity, employee engagement, and overall performance.
- Implement operational strategies that improve efficiency, profitability, and customer satisfaction.
- Analyze sales metrics, labor costs, and operational reports to identify opportunities for revenue growth and cost reduction.
- Oversaw daily operations across multiple store locations, ensuring consistency in customer service, sales performance, and operational standards to enhance overall customer experience.
- Monitored inventory management processes, reducing shrink and maintaining product availability to support sales objectives.
- Ensure compliance with company policies, OSHA standards, and safety procedures across all locations.
- Supported recruitment, onboarding, and performance management initiatives for store personnel, contributing to stronger team cohesion and performance.
Store Manager
Mavis Tire
Albany
09.2016 - 08.2020
- Training and development of team members, hiring and firing, P&L reports, hosting conference calls, increase stores profits, teaching selling and management techniques
Store Manager
Autozone
Pelham
12.2014 - 09.2016
- Managing inventory, hiring and firing, training, increasing sales, budget meetings, P & L reports, Conference calls, team, member, and store manager development
Appliance Technician
Sears
Hampton
04.2013 - 11.2014
- Diagnosed and repaired residential laundry appliances while maintaining high customer satisfaction standards.
- Managed service schedules efficiently to maximize productivity and response times.
- Built strong customer relationships through professional communication and dependable service.
- Maintained detailed service documentation and ensured compliance with company procedures.
General Store Manager
Tread Quarters
Newport News
03.2011 - 04.2013
- Supervised service operations and ensured compliance with safety and operational procedures.
- Led teams in diagnosing and repairing customer vehicles while maintaining service quality standards.
- Handled escalated customer concerns and resolved issues effectively to maintain customer loyalty.
- Contributed to increased sales performance through operational leadership and customer engagement.
General Store Manager / Assistant Store Manager
Advance Auto Parts
Goose Creek
01.2004 - 01.2011
- Directed daily operations for retail and commercial automotive parts business, ensuring effective workflow and customer satisfaction.
- Managed hiring, training, scheduling, coaching, and performance evaluations to develop a skilled and motivated team.
- Increased sales opportunities through promotional displays and effective merchandising strategies.
- Built strong customer relationships through exceptional service and consistent operations, enhancing customer loyalty and retention.
- Oversaw daily operations at retail and commercial automotive parts business, ensuring efficiency and customer satisfaction.
Education
Diploma - General & Automotive Studies
Dougherty Comprehensive High School
Albany, GA 08.1998 - 06.2002
Skills
- Multi-Unit Operations Management
- Sales growth
- Customer Experience Management
- P&L management
- Strategic planning
- Conflict management
- Team leadership
- Operational Efficiency Improvement
- Inventory & Cost Control
- Performance coaching
- OSHA & Safety Compliance
- Retail & Automotive Operations
- Operational strategy
- Performance management
- Inventory control
- Customer relationship management
- Recruitment and onboarding
- Team leadership
- Quality assurance
- Profit and loss management
- Employee coaching
- Effective communication
- Problem solving
- Conflict resolution
- Relationship building and management
- Sales minded
- Employee scheduling
- Staff scheduling
- Talent review
- Cross-functional collaboration
- Staff management
- Performance metrics
- Business development and planning
- Vendor management
- Business development
- Supply chain management
- Controlling costs
- Staff training and development
- Recruitment and hiring
- Production data analysis
- Market analysis
- Process improvement
- Staff training
- Operations
- Operations management
- Profit maximization
Certification
- TPC Trainco Seminar - Coaching & Team Building Skills, 01/01/06
- Fred Pryor Seminar - OSHA Compliance, 01/01/09
- TPC Trainco Seminar - Psychology of Selling, 01/01/11
- Dave Kahle Seminar - Management & Sales, 01/01/13
Timeline
Area Manager
RNR Tire Express
08.2020 - Current
Store Manager
Mavis Tire
09.2016 - 08.2020
Store Manager
Autozone
12.2014 - 09.2016
Appliance Technician
Sears
04.2013 - 11.2014
General Store Manager
Tread Quarters
03.2011 - 04.2013
General Store Manager / Assistant Store Manager
Advance Auto Parts
01.2004 - 01.2011
Diploma - General & Automotive Studies
Dougherty Comprehensive High School
08.1998 - 06.2002