Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Justin Marcus

Justin Marcus

Atlanta

Summary

Delivered results as a Tech Sales Account Executive with over 10 years of expertise in IT support and account management; increased customer satisfaction scores by 25% through targeted engagement strategies. Bridged complex technical solutions with key business objectives to drive sales growth, resulting in a 30% increase in client acquisition rates and enhanced relationship management within the tech sales environment.

Overview

16
16
years of professional experience

Work History

Technical Engineer

Kwant.ai
10.2020 - Current
  • Coordinated with cross-functional teams to ensure alignment on project goals, boosting completion rates by 20%
  • Communicated technical concepts to 15+ stakeholders in weekly alignment meetings, resulting in a 90% satisfaction rate on post-meeting surveys and identifying key areas for project improvement based on feedback
  • Analyzed project timelines and identified key risk factors across 10+ projects; implemented adjustments that resulted in an average of 15 hours saved per project cycle, ensuring on-time delivery and enhanced team collaboration

Remote IT Support

TaskRabbit
10.2019 - Current
  • Facilitated troubleshooting for end-users, improving response times by two hours per ticket
  • Optimized support documentation, resulting in an 80% decrease in errors and enhanced team efficiency

Account Executive

Cornell
08.2018 - 10.2019
  • Led training initiatives, increasing team sales performance by 75% through advanced sales techniques
  • Scheduled and facilitated 50+ virtual appointments monthly using Microsoft Teams and Zoom

Trainer

Apple
10.2016 - 10.2018
  • Conducted 50+ hours of live training on change management, receiving positive evaluations from over 90% of attendees
  • Developed training initiatives for new hires, generating $150k in additional revenue within three quarters

Customer Success Engineer

Apple
08.2013 - 09.2016
  • Created user manuals and guidelines that boosted user self-sufficiency by 40%
  • Delivered technical demos emphasizing cloud storage features, leading to a 75% increase in customer acquisition

Sales Engineer

Apple
09.2011 - 11.2013
  • Resolved PC and Mac issues on-site, reducing follow-up calls by providing comprehensive solutions
  • Trained 30 employees on customized tracking systems, reducing onboarding time by four days per employee

Technical PC & Mac Engineer

Best Buy
08.2008 - 09.2011
  • Conducted product training for 200+ customers, reducing support inquiries by 30%
  • Delivered training on product features and troubleshooting, enhancing customer independence

Education

Graduate Certificate - Intrapreneurship

Cornell University
Ithaca, NY
01-2020

Master of Arts - Masters of Divinity in Arts

LRU
Atlanta, GA
01-2017

Bachelor of Arts - Non-Profit Organization Leadership

LRU
Atlanta, GA
01-2012

Skills

  • Remote Support
  • Technical Troubleshooting
  • Hardware troubleshooting
  • Technical Development
  • Account Management
  • Solution Selling
  • Direct Sales
  • Sales Presentations
  • Strategic Partnerships
  • Business Development
  • Search Engine Marketing (SEM)
  • Customer Relationship Management (CRM)

Accomplishments

    Driven and high-performing sales professional consistently achieving top ranks within the central region. Recognized for surpassing sales targets, building strong client relationships, and executing strategic initiatives that lead to sustained revenue growth. Known for exceptional negotiation skills, in-depth product knowledge, and a customer-centric approach, resulting in high client retention and satisfaction. Demonstrated ability to lead cross-functional teams and mentor peers, contributing to overall team success and a positive sales culture. Proven track record of adapting to market changes and leveraging insights to outperform in competitive environments.

Languages

English
Native or Bilingual

Timeline

Technical Engineer

Kwant.ai
10.2020 - Current

Remote IT Support

TaskRabbit
10.2019 - Current

Account Executive

Cornell
08.2018 - 10.2019

Trainer

Apple
10.2016 - 10.2018

Customer Success Engineer

Apple
08.2013 - 09.2016

Sales Engineer

Apple
09.2011 - 11.2013

Technical PC & Mac Engineer

Best Buy
08.2008 - 09.2011

Graduate Certificate - Intrapreneurship

Cornell University

Master of Arts - Masters of Divinity in Arts

LRU

Bachelor of Arts - Non-Profit Organization Leadership

LRU
Justin Marcus