Justin Middleton

• Managed paperwork effectively, ensuring accurate records of deliveries, vehicle maintenance logs, and incident reports were maintained.
• Maintained vehicle safety through regular inspections, addressing potential issues before they escalated.
• Minimized route delays by efficiently planning and navigating optimal routes.
• Demonstrated adaptability when covering various routes in short notice situations, maintaining efficiency under time constraints.
• Assisted in inventory management by accurately recording items during loading and unloading to maintain stock control.
• Implemented safe driving practices consistently to minimize risks associated with challenging road conditions or weather events.
• Upheld company reputation for excellent service by treating customers courteously during pick-ups and drop-offs while resolving concerns quickly when necessary.

• Oversees retail sales performance, construct plans to improve conversion and increase sales tickets.
• Controls store inventory and reviewed cash handling and operations reports.
• Recruits, hires and trains new associates to develop productive team with excellent product knowledge.
• Completes daily paperwork and computer entry of sales data as established by management.
• Cultivates customer loyalty to enhance retention by delivering outstanding service.
• Coaches 20 employees and trains on methods for handling various aspects of sales, complicated issues and difficult customers.
• Lead team that grew annual sales from $9.7 million to $13.2 million in sales in 2021
• Participates in furniture selection and documentation of specifications.
• Specifies appropriate products and materials to meet project objectives and design scheme.
• Researches furniture materials and suggested pieces to clients based on budget and want.
• Maintains detailed files on past transactions and designs for budget and future reference.
• Averages over $90k monthly in sales

• Attended training sessions to build and enhance product knowledge and sales tactics.
• Assisted teammates and mentored new employees to deliver top-tier customer experiences.
• Coordinated with teammates and clients to schedule deliveries.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Closed lucrative sales deals using strong negotiation and persuasion skills.

• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Upsold customers on protection plans and complimentary products.
• Suggested specific product and options in line with guest's vision for their home.
• Asked open-ended questions to understand customer needs and style.
  

• Managed all personnel and activities associated with day to day operations.
• Generated reports detailing trends and predictions.
• Directed strategic initiatives to provide better customer experience.
• Reduced and controlled expenses by monitoring labor and food costs.
• Developed shift leaders by instructing and incorporating best practices to increase overall productivity.
• Upheld quality standards by monitoring company policies and correcting improper work habits.
• Promoted positive and memorable guest experiences.
• Lead team that served over 200 guests per day

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• Met with existing customers and prospects to discuss business needs and recommend optimal solutions
• Attended advanced training sessions and conferences to increase product knowledge and productivity
• Achieved monthly sales goals by promoting product benefits and enrolling new clients
• Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue

• Communicated regularly with homeowners, contractors, and builders to insure proper customer experience.
• Took daily inbound calls and key-entered orders, taxes, and specifications for assigned accounts and clients.
• Advised all employees on production techniques to insure a high quality product.
• Collected all accounts receivables.
• Inspected finished products for quality and adherence to customer specifications.
• Hired and managed staff, overseeing any personnel grievances.
• Oversaw design, procurement and construction from the mechanical equipment perspective.
• Made electronic and physical templates for all projects.
• Built company from beginning, including securing loans, property acquisition, and purchasing of machinery.
• Invoiced average of $83,000 per month for product and services over a 7 year period

• Learned to fabricate and install natural stone for residential and commercial applications.
• Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
• Developed long-term relationships with builders and cabinet makers.
• Researched and customized sales proposals for clients.
• Hired and managed staff, overseeing any personnel grievances.
• Inspected finished products for quality and adherence to customer specifications.