Justin Miller
Winder,GA
Summary
Led operations delivery initiatives with a strong commitment to team success.,Cultivated a positive workplace culture that enhances team performance.,Championed dedication to operational excellence and project completion.
Overview
20
20
years of professional experience
Work History
Operations Delivery Home Manager
Rooms To Go
Atlanta , GA
12.2022 - Current
- Developed and implemented resident-centered care plans to meet individual needs.
- Collaborated with designers and producers to diagnose and resolve various issues impacting short- and long-term operational success.
- Maintained a safe environment for all residents through regular building inspections and safety drills.
- Evaluated employee performance through observation and review of written documentation.
- Measured and reviewed performance via KPIs and metrics.
- Delegated work to staff, setting priorities and goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Structured HR consulting services to support clients during organizational developments and changes.
- Developed key performance indicators to measure effectiveness of operational processes.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Distribution Manager
Keurig Dr Pepper, Inc.
Atlanta, GA
11.2019 - 12.2022
- Managed performance issues with delivery team members.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Coached professional development opportunities for team members with career development plans.
- Coached delivery teams to take accountability for delivery, risk and issue management.
Merchandise Manager
Keurig Dr Pepper, Inc.
Atlanta, GA
10.2019 - 12.2019
- Increased sales by 30% through targeted merchandising plans and stocking of desirable inventory.
- Assessed purchasing needs and reviewed in-store sales and inventory levels.
- Placed prices and descriptive signage to enhance displays and promote items.
- Prepared professional presentations.
- Oversaw bidding processes.
- Monitored weekly, monthly and quarterly achievement goals.
Lead Account Manager
Keurig Dr Pepper, Inc.
Atlanta, GA
07.2019 - 10.2019
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Generated sales audit reports to track and review performance.
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Analyzed data and continually identified new opportunities for product placement to achieve sales growth.
- Sought out key decision-makers and tailored solutions to address business challenges.
Account Manager
Keurig Dr Pepper, Inc.
Tampa, FL
12.2011 - 03.2018
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Generated sales audit reports to track and review performance.
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
- Researched competitors and customer business models for sales strategy development.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Assistant Grocery Manager
Publix
Tampa, FL
12.2009 - 11.2011
- Introduced grocery store employee incentive program to boost team morale.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Small Format Account Manager
PepsiCo
Tampa, FL
10.2008 - 12.2009
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Generated sales audit reports to track and review performance.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed strategic growth plans for new and existing customers.
- Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
Warehouse Supervisor
PepsiCo
Winter Haven, FL
08.2007 - 11.2008
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Collected stock location orders and printed requests to maintain inventory control.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Trained staff on material handling processes to reduce shipping times.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Generated warehouse shipping documents, packing lists and invoices.
- Developed weekly schedules for warehouse employees.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Achieved warehouse expense goals by developing, implementing and monitoring logistic metrics.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Warehouse Worker
PepsiCo
Winter Haven, FL
08.2006 - 08.2007
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Received deliveries, scanned packages and updated orders in internal database.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Operated forklifts to fill or empty overhead spaces.
- Assisted with inventory management by conducting regular cycle counts and product audits.
Education
Business Administration And Management
South Florida State College
Avon Park, FL06.2011
Business Administration And Management
South Florida State College
Avon Park, FL08.2009
Associate of Arts - HVAC Installation And Repair
South Florida State College
Avon Park, FL06.2006
Skills
- Recruiting and Interviewing
- Critical Thinking
- Complex Problem Solving
- Vehicle Inspection
- Onboarding and Training
- Customer Service
- Decision Making
- Inventory Management
- Problem-Solving
Education and Training
other
Additional Information
• Implemented and onboarded two new 3PL partners for Rooms To Go, expanding logistics capacity and operational reach.
• Built a winning culture and cross-functional teamwork between warehouse, store, and delivery teams that delivered clear gains in delivery performance, finish percentage, overall satisfaction, and 3PL weighted score.
Timeline
Operations Delivery Home Manager
Rooms To Go
12.2022 - Current
Distribution Manager
Keurig Dr Pepper, Inc.
11.2019 - 12.2022
Merchandise Manager
Keurig Dr Pepper, Inc.
10.2019 - 12.2019
Lead Account Manager
Keurig Dr Pepper, Inc.
07.2019 - 10.2019
Account Manager
Keurig Dr Pepper, Inc.
12.2011 - 03.2018
Assistant Grocery Manager
Publix
12.2009 - 11.2011
Small Format Account Manager
PepsiCo
10.2008 - 12.2009
Warehouse Supervisor
PepsiCo
08.2007 - 11.2008
Warehouse Worker
PepsiCo
08.2006 - 08.2007
Associate of Arts - HVAC Installation And Repair
South Florida State College
Business Administration And Management
South Florida State College
Business Administration And Management
South Florida State College