Justin Scott
Atlanta
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Jay's Clutter & Junk Removal. Skilled in operations management and customer service, adept at driving results through effective leadership and decision-making. Demonstrated ability to exceed goals, evidenced by increased client satisfaction and streamlined processes. Expert in personnel management and team collaboration, ensuring high-quality service delivery. Hardworking employee eager to learn the ropes. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Owner Operator
Jay's Clutter & Junk Removal
10.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Scaffold & Swing Stage Constructor
Sunbelt Rentals
11.2018 - 09.2020
- Increased client satisfaction by delivering high-quality workmanship and addressing concerns promptly.
- Adapted project plans to accommodate unforeseen changes in site conditions, client requests, or regulatory requirements ensuring a smooth construction process.
- Maintained high safety standards on construction sites, resulting in fewer accidents and injuries.
- Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties and streamlined materials acquisition.
- Ensured timely completion of projects by closely monitoring progress and adjusting schedules as needed.
- Completed projects ahead of schedule by optimizing workflows and employing efficient construction methods.
Stock Room Manager
City Gear Clothing Store
12.2015 - 08.2018
- Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
- Monitored supplier performance regularly to identify potential risks or areas requiring improvement within supply chain management processes.
- Streamlined order processing with accurate and timely documentation of incoming shipments.
- Improved stockroom efficiency by implementing an effective organization system for inventory management.
- Managed returns process efficiently, resulting in swift resolution of customer issues and minimized financial impact to the company.
- Trained new staff members on proper stock handling procedures, ensuring a consistent level of expertise across the team.
- Reduced stock discrepancies through meticulous record-keeping and regular audits.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Set up displays of merchandise to market new products to customers.
Sanitation Engineer
Kirby Services
01.2013 - 11.2014
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Led training in sanitation and cleaning practices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Maintained neat, clean and sanitized work areas.
Groundskeeper
True Green
01.2009 - 11.2012
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Education
Associates In Carpetry -
Atlanta Technical College
Atlanta, GA05.2021
GED -
Middle Georgia Technical College
Warner Robins, GA04.2005
Skills
- Operations Management
- Business Planning
- Sales negotiation
- Staff Training and Development
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Equipment Operation
- Customer Service
- Decision-Making
- Effective leader
- Teamwork and Collaboration
Timeline
Owner Operator
Jay's Clutter & Junk Removal
10.2020 - Current
Scaffold & Swing Stage Constructor
Sunbelt Rentals
11.2018 - 09.2020
Stock Room Manager
City Gear Clothing Store
12.2015 - 08.2018
Sanitation Engineer
Kirby Services
01.2013 - 11.2014
Groundskeeper
True Green
01.2009 - 11.2012
Associates In Carpetry -
Atlanta Technical College
GED -
Middle Georgia Technical College
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