Summary
Overview
Work History
Education
Skills
Timeline
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Justin Scott

Atlanta

Summary

District Manager with expertise in strategic planning and operational efficiency. Proven track record of driving sales growth and ensuring high customer satisfaction. Focused on talent development and organizational success. Prepared to elevate performance across teams.

Overview

16
16
years of professional experience

Work History

District Manager

Starbucks
Brooklyn
01.2021 - Current
  • Developed strategic plans that increased sales by 3.4% and reduced waste by 1.2%.
  • Resolved customer complaints effectively, achieving 95% customer satisfaction rating.
  • Collaborated with store managers to implement action plans, enhancing operational results.
  • Identified and promoted top talent, advancing two to district manager and nine to store manager.
  • Coached and motivated team members, driving controllable contribution increase of 4.2%.

Human Resources Generalist

Oracle Elevator Co
Atlanta
04.2019 - 01.2021
  • Facilitated conflict resolution through mediation sessions and counseling services.
  • Conducted staff meetings to develop strategies for enhancing workplace relationships.
  • Analyzed organizational structure to assess staffing needs based on workload demands.
  • Supported customer service by managing inbound and outbound calls related to human resources inquiries.

Store Manager

Starbucks
Brooklyn
07.2009 - 01.2021
  • Trained eight internal and external store managers for new openings and licensed stores.
  • Collaborated with license leaders to establish standards and achieve goals.
  • Demonstrated best practices in sales, labor, and inventory management, influencing peers.
  • Achieved 21.6% sales growth while reducing labor costs by 1% and waste by 1.8%.
  • Managed multiple locations, compiling daily and monthly sales reports to analyze trends.
  • Led two top-performing stores in district, generating annual revenues of $2 million each.
  • Maintained positive comparable store sales of 55.4% and 69.7% for the year.
  • Developed seven supervisors into assistant managers through focused employee development initiatives.

Education

BBA - Business Administration And Management

Brooklyn College
Brooklyn, NY
05-2016

Skills

  • Strategic planning
  • Sales management
  • Operational efficiency
  • Talent development
  • Customer relations
  • Inventory management
  • Team building
  • Problem solving

Timeline

District Manager

Starbucks
01.2021 - Current

Human Resources Generalist

Oracle Elevator Co
04.2019 - 01.2021

Store Manager

Starbucks
07.2009 - 01.2021

BBA - Business Administration And Management

Brooklyn College

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