JUSTIN WASHINGTON
Johns Creek
Summary
Hardworking and reliable and focused on going above and beyond to support team and serve customers. Trained in leadership and offering top-notch abilities. Motivated to continue to learn and grow as debt collection professional as well as other finance based avenues.
Overview
13
13
years of professional experience
Work History
Assembler
Noctis Technologies
10.2023 - 01.2025
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Machine Operator
Pak-Lite Inc.
08.2017 - 03.2019
- Complied fully with safety requirements to protect personnel and company assets
- Read and understood specifications to understand job requirements
- Set up and operated [Type] machinery in line with line orders and dockets
- Troubleshot stoppages and breakdowns and quickly restored performance
- Kept machinery clean and operating efficiently to consistently meet production targets
- Mounted attachments and adjusted pressure and tension to achieve desired work quality
- Trained in and consistently complied with [Type] rules and regulations to effectively support team members and operations
- Checked equipment before shifts to handle routine maintenance and notify management of advanced repair needs
- Measured and graded batches of raw materials to feed into [Type] production machinery
- Entered rework data into [System] to effectively monitor and track production activities
- Moved products to the next station for further processing or packaging
- Controlled quality of finished products with regular inspections and non-destructive tests
- Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow
- Inspected finished products to verify conformity to quality standards
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Completed basic repairs to restore performance of malfunctioning machine
- Read and understood the production orders to complete accurate work and minimize wasted resources
- Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors
- Fed, placed, and unloaded items to contribute to efficient production
- Combined raw materials such as [Type] and [Type] to produce finished products
Mover/ I.T. Specialist
Suddath United
01.2017 - 08.2017
- Moved commercial and residential spaces
- Adhered to documented processes, procedures, and operational standards
- Assisted in IT changes and effective completion of full project lifecycles
- Supported IT issues within call center environments, enhancing adherence to corporate policies and procedures
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Supported users by quickly investigating and resolving hardware and software issues
- Neatly arranged and labeled cables to prevent tangling and make future updates more efficient
Production Worker
Amazon MGE1
02.2016 - 12.2016
- Interpreted blueprints and schematics and aligned jigs and fixtures with specifications
- Worked quickly but safely without accidents or mishaps
- Contributed to highly successful team performance, achieving high quality goals and exceeding production targets
- Cleaned workstation and removed hazardous material to protect team from unnecessary risks
- Readied finish products for shipping by packing products
- Started up assembly and production at start of each shift
- Controlled quality of finished products with regular inspections and non-destructive tests
- Read and understood the production orders to complete accurate work and minimize wasted resources
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Moved products to the next station for further processing or packaging
Customer Retention Agent
NexxLinx
05.2015 - 01.2016
- Built relationships, developed trust, and identified solutions to help customers meet financial obligations
- Routed qualified opportunities to teammates for further development and closure
- Listened actively and leveraged probing questions to dig deeper into problems
- Handled all interactions professionally to protect brand reputation
- Pursued sales opportunities to consistently hit quotas
- Offered alternative solutions to retain customers' business and company revenue
- Used positive and upbeat communication style to get customers to open up about issues
- Worked through questions, complaints, and billing inquiries to keep customers focused on company benefits
- Used proven techniques to increase sales and promote high-value products
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions
- Investigated service concerns, communicating between departments such as sales and production to understand issues
- Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives
- Accurately prepared and processed forms to change customer service levels
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Engaged with customers to understand and resolve issues and answer product questions
- Advised customers about estimated delivery date and described service contracts and warranties
- Referred unresolved customer grievances to designated departments for further investigation
Debt Collection Agent
American Reading Club
01.2014 - 04.2015
- Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts
- Set up payment plans to help customers bring accounts current
- Conducted skip tracing to locate individuals responsible for outstanding balances
- Maintained organized system to increase collections team efficiency
- Posted payments and adjusted balances to reflect new values
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Monitored overdue accounts to track new payments and document continued issues
- Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes
- Collected payments, updated accounts and notified customers of additional responsibilities
- Located delinquent customers through methods such as tracing finances, inquiring with utilities
- Established repayment schedules that worked with the customer's financial situation
- Maintained current administrative records with personal and financial data for each account
- Notified customers of payment obligations via telephone calls, professional mailings and personal visits
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current
Sales Associate
Dicks Sporting Goods
06.2012 - 08.2013
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Restocked front lanes and displays, following established merchandising procedures and standards
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Promoted credit and loyalty programs during customer interactions
- Contributed to store shrink-reduction goals and programs
- Promoted safety initiatives to increase awareness and maintain risk-free environment
- Unboxed and restocked merchandise into attractive displays
- Welcomed guests and offered quick assistance to handle diverse needs
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Consistently organized and restocked display racks to keep the store ready for customer needs
Education
High School Diploma -
Chattahoochee High School
Johns Creek, GA06.2004
Associate of Science - Political Science
Morehouse College
Atlanta, GASkills
- Leadership
- Collaboration
- Verbal communication
- Relationship building
- Multitasking
- Organization
- Order reading
- Quality control
- Blueprint interpretation
- Safety compliance
Timeline
Assembler
Noctis Technologies
10.2023 - 01.2025
Machine Operator
Pak-Lite Inc.
08.2017 - 03.2019
Mover/ I.T. Specialist
Suddath United
01.2017 - 08.2017
Production Worker
Amazon MGE1
02.2016 - 12.2016
Customer Retention Agent
NexxLinx
05.2015 - 01.2016
Debt Collection Agent
American Reading Club
01.2014 - 04.2015
Sales Associate
Dicks Sporting Goods
06.2012 - 08.2013
Associate of Science - Political Science
Morehouse College
High School Diploma -
Chattahoochee High School
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