Justina Agoda
Atlanta
Summary
Experienced guest service agent with a strong passion for delivering high-quality customer service. Proven track record as a call center representative, adept at handling customer service issues and representing the company. Maintains a compassionate and positive attitude, along with a friendly and welcoming demeanor during customer interactions. Consistently exceeds customer expectations by providing friendly, professional, and courteous service. Knowledgeable in providing valued customer service to the company's most demanding clients and customers for the past 6 years.
Overview
5
5
years of professional experience
Work History
customer advocate
Delta Dental Ins.
08.2023 - Current
- Answer incoming calls and assist Customers
- Research information in the data bases to resolve customers issues
- Maintain Composure in escalation situations
- Operate accuratelyand efficiently in a fast pace environment
- Handle Multiple responsibilities at one time
Customer Service Representative
Justus empire
10.2020 - 06.2023
- Performed sales analytics and provided recommendations that increased sales
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
customer processor
Radian Inc.
11.2019 - 09.2020
- Created a new customer database by entering customer information into a database
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Education
political science -
Adeleke University
osun state07.2016
Skills
- Communication skills
- Computer literacy
- Customer service
- Microsoft excel
- Documentation review
- Microsoft word
- Time management
Timeline
customer advocate
Delta Dental Ins.
08.2023 - Current
Customer Service Representative
Justus empire
10.2020 - 06.2023
customer processor
Radian Inc.
11.2019 - 09.2020
political science -
Adeleke University
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