Justine Castleberry
Cumming
Summary
Dynamic and results-driven leader with extensive experience in national account management, recruiting, and workforce solutions. Proven ability to build client strategies, optimize processes, and lead cross-functional teams to achieve operational excellence. Skilled in compliance, reporting accuracy, and supplier engagement for federal contractor requirements.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
7
7
years of professional experience
Work History
Director of National Account Management
Adecco Staffing
02.2024 - Current
- Manage multi-million-dollar national accounts, ensuring alignment with client objectives and compliance standards.
- Develop and manage sales forecasts, KPIs, and scorecards to track performance.
- Implement standardized workflows across business units, improving reporting accuracy and reducing inconsistencies.
- Ensure adherence to federal contractor requirements, prescreening protocols, and labor classification standards.
- Drive initiatives to eliminate rogue spend and improve financial oversight.
- Oversee VMS optimization and transition strategies to enhance client experience.
Customer Success Manager
Adecco Staffing
07.2021 - 01.2024
- Supported retail and warehousing clients through project-based cloud team initiatives.
- Managed candidate pipelines using Google Docs and ATS tools; sourced talent via LinkedIn, Indeed, CareerBuilder, and ZipRecruiter.
- Conducted prescreening, interviews, and qualification assessments to meet client requirements.
Account Manager
Randstad USA
03.2021 - 06.2021
- Delivered high-volume medical account support with empathy and precision.
- Managed patient scheduling, insurance authorizations, and daily reporting.
Sales/Operations Director
Mulin Electric
11.2020 - 03.2021
- Identified new sales opportunities through cold calling and market events.
- Developed operational systems for inventory, shipping, and product handling.
- Managed client relationships and resolved quality issues with headquarters in China.
Branch Manager
Adecco Staffing
11.2018 - 07.2019
- Led branch operations, managing 3 recruiters and exceeding KPIs.
- Negotiated contracts and drove sales activity, achieving 120% of sales projections.
- Ranked #1 in regional sales performance.
Client Program Manager / Account Executive
Adecco Staffing
11.2018 - 07.2019
- Built client credibility and managed VMS technology training.
- Coordinated hiring strategies and resolved compliance and fulfillment issues.
Education
Bachelor of Criminal Justice -
North Georgia College & State University
Dahlonega, GASkills
- Microsoft Office Suite (Advanced Excel & Word)
- Salesforce CRM
- VMS Platforms
- ATS Tools (LinkedIn Recruiter, CareerBuilder, Indeed)
Core Competencies
- Strategic Account Leadership
- Compliance & Federal Contractor Expertise
- Process Standardization & Optimization
- Supplier Engagement & Relationship Management
- Governance & Spend Control
- VMS Technology Integration
- Reporting Accuracy & Data Analytics
Timeline
Director of National Account Management
Adecco Staffing
02.2024 - Current
Customer Success Manager
Adecco Staffing
07.2021 - 01.2024
Account Manager
Randstad USA
03.2021 - 06.2021
Sales/Operations Director
Mulin Electric
11.2020 - 03.2021
Branch Manager
Adecco Staffing
11.2018 - 07.2019
Client Program Manager / Account Executive
Adecco Staffing
11.2018 - 07.2019
Bachelor of Criminal Justice -
North Georgia College & State University