Justine Pruitt
Lithonia
Summary
Experienced with coordinating and managing complex appointment schedules to ensure seamless operations. Utilizes strong organizational and communication skills to handle changing priorities effectively. Track record of enhancing client satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
12
12
years of professional experience
Work History
Patient Appointment Scheduler
Resurgens Orthopedics
06.2024 - Current
- Accepts incoming patient phone calls and uses software to schedule patients
- Triages patient needs for timeliness of appointments based upon pre-determined criteria
- Determines which physician to place patient with based upon pre-determined criteria
- Retrieves appointment requests and places outbound calls to patients for scheduling of appointments
- Gathers and updates insurance information, personal data and notifies patients of financial expectations
- Communicates and collaborates with providers and provider's staff to ensure patient scheduling needs are met
- Meets call quota expectations as assigned by supervisor/ manager
- Monitor and work the scheduling department inbox
- Communicates with other departments as needed regarding insurance inquires, patients balances and same day add ons
Claims Associate
State Farm
12.2021 - 10.2024
- Provided assistance to customers encountering coverage issues, liability, & damages
- Answering inbound calls and making outbound calls to customers within a fast paced, call center environment
- Proactively investigating claims
- Accurately documenting claim files
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center
- Contacting customers by telephone, written correspondence and/or various electronic media
Shipping Clerk Administrative Assistant
Gates Corporation
02.2018 - 11.2021
- Supported the sales department by providing data on inventory levels for efficient order fulfillment planning.
- Expedited urgent shipments by prioritizing tasks and communicating effectively with all parties involved.
- Contributed to a safe work environment by adhering to safety guidelines and reporting hazards as needed.
- Organized warehouse inventory for easy retrieval, optimizing storage space usage and improving overall efficiency.
- Minimized errors in shipping documentation through careful review of invoices, packing slips, bills of lading, and other essential forms.
- Increased customer satisfaction by ensuring timely and accurate delivery of shipments through close coordination with carriers.
AMS Operator
Gates Corporation
02.2017 - 02.2019
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Order Puller
Plaid
02.2016 - 02.2017
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
Admissions Intern
Atlanta Technical College
01.2015 - 12.2015
- Contributed to a positive team environment by collaborating with colleagues on various projects and providing support when needed.
- Supported the development of new recruitment strategies to target underrepresented populations within applicant pool.
- Provided administrative support to the admissions team, improving efficiency during peak application times.
- Conducted research and provided recommendations on potential recruitment opportunities, helping the admissions department make informed decisions regarding outreach efforts.
Customer Service Representative
The Johnson Agency
06.2013 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate Degree Business Communication
Atlanta Technical College
Atlanta, GAHigh School Diploma -
Towers High School
Decatur, GA05-2011
Skills
- Remote work capabilities
- People Leadership
- Data Analysis & Reporting
- Budgeting
- Strategic Planning
- Change Management
- Regulatory Compliance
- Long-term planning
- Training & Mentoring
Timeline
Patient Appointment Scheduler
Resurgens Orthopedics
06.2024 - Current
Claims Associate
State Farm
12.2021 - 10.2024
Shipping Clerk Administrative Assistant
Gates Corporation
02.2018 - 11.2021
AMS Operator
Gates Corporation
02.2017 - 02.2019
Order Puller
Plaid
02.2016 - 02.2017
Admissions Intern
Atlanta Technical College
01.2015 - 12.2015
Customer Service Representative
The Johnson Agency
06.2013 - 11.2015
Associate Degree Business Communication
Atlanta Technical College
High School Diploma -
Towers High School
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