Nicole Jefferson
Hoschton
Summary
Detail-oriented professional with experience in background check screening, intake, data entry, and records processing. Skilled in validating client information, coordinating with internal teams, and handling sensitive and confidential information.
Overview
12
12
years of professional experience
1991
1991
years of post-secondary education
Work History
Intake Coordinator
Kentech Consulting
Chicago
02.2025 - Current
- Initial point of contact for incoming background check requests
- Data entry, profile creation, and case setup
- Appointment scheduling and management of client records
- Review and validation of client information for accuracy and completeness
Criminal Data Processor
InformData
Kennesaw
02.2021 - 06.2024
- Processed criminal and civil records for employment background screenings
- Ensured strict adherence to customer and regulatory guidelines when returning case information
- Communicated with courthouse officials to obtain missing or incomplete data
- Utilized county and statewide databases to research and verify case details
Customer Experience Agent
Verafast
Rocky River
07.2019 - 02.2021
- Inbound/Outbound customer service calls
- Verification of account details and information
- Sales order processing
- Telephone Interviews
Invoicing Coordinator
Nichiha USA
Johns Creek
11.2013 - 11.2018
- Entered new customer information and updated existing records in internal systems
- Processed customer billing and invoicing data
- Generated financial reports for daily transactions and month-end close
- Processed customer purchase orders and ensured proper documentation
Education
Meadowdale High School
Dayton , OHSkills
- Data entry
- Background checks
- Case management
- Client validation
Timeline
Intake Coordinator
Kentech Consulting
02.2025 - Current
Criminal Data Processor
InformData
02.2021 - 06.2024
Customer Experience Agent
Verafast
07.2019 - 02.2021
Invoicing Coordinator
Nichiha USA
11.2013 - 11.2018
Meadowdale High School