Justin Michael Risberg
Alpharetta,GA
Summary
Client-focused customer success and sales expert with strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Orders Management & Customer Success Liaison
IGEL Technology
04.2022 - Current
- Worked cross-functional to communicate needs to sales, operations, renewals & client success teams to achieve 105% of quota.
- Facilitate order flow and meet processing metrics.
- Accurately and efficiently processed orders within company ERP system
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Supported the increased order volume during the busy Quarter End period
- Developed a working knowledge of the product line and price book,
- Acted as a liaison/partner between the Sales Team and other internal departments, reporting to the Director of Sales Operations North America
- Fostered close, cooperative relationships with channel, sales and back office teams.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
SLED Account Manager
Veeam Software
12.2018 - 07.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Introduced new processes to improve account and market tracking for better data analysis.
- Managed 500 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Enterprise Account Manager
Veeam Software
12.2018 - 06.2022
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Generated new contacts through networking and cold calling.
- Managed book of business worth $10M across 500 accounts.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Worked with service and project management departments to provide total support to clients.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Aldi, Manager
Aldi USA
01.2014 - 12.2018
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared and recommended long-range plans for development of department personnel.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Biology
Mars Hill University
NC05.2007
Associate of Science - Science Education
Harford Community College
MD07.2006
Skills
- SalesForce
- Client Onboarding
- Customer Service
- Customer Portfolio Management
- Lead Identification and Generation
- Territory Management
- Interdepartmental Collaboration
- Salesforce Software
- Order process management
- ERP Systems
- Invoicing and Billing
- Customer RMA management
Certification
- CSP - Certified Sales Professional
Timeline
Orders Management & Customer Success Liaison
IGEL Technology
04.2022 - Current
Enterprise Account Manager
Veeam Software
12.2018 - 06.2022
SLED Account Manager
Veeam Software
12.2018 - 07.2022
Aldi, Manager
Aldi USA
01.2014 - 12.2018
Bachelor of Science - Biology
Mars Hill University
Associate of Science - Science Education
Harford Community College
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