JUWON MCCALL
Atlanta
Summary
Dynamic Senior Account Manager with extensive experience at Litton Claims, excelling in claims handling and negotiation strategies. Proven track record of delivering timely resolutions and building strong relationships with clients. Adept at policy interpretation and risk assessment, driving successful outcomes in complex claims environments.
Overview
23
23
years of professional experience
Work History
Senior Account Manager
Litton Claims
02.2023 - 03.2026
- Reviewed claims to ensure reserves, documentation, and file handling met Litton TPA standards, enhancing compliance and risk management
- Coordinate with outside adjusters to gather investigative details and support accurate claim evaluation
- Adjust moderate to highly complex property claims
- Partner with internal teams to drive timely and effective claim resolutions
- Provided claim-specific insights during client meetings to guide strategic decision-making and improve client satisfaction
- Conducted file reviews and audits, identifying and resolving issues to maintain accuracy and uphold quality standards
- Build and maintain strong relationships with brokers and insureds
- Represent the company at mediations and settlement conferences
Senior Account Claims Manager
PMA (Pennsylvania Management Corporation)
03.2022 - 02.2023
- Investigated, evaluated, and resolved General Liability, Property, and Auto claims for self-insured clients
- Conducted prompt investigations for coverage, liability, damages, and subrogation potential
- Executed action plans for claim resolution, ensuring alignment with authority guidelines
- Managed litigation and defense counsel, resulting in timely and cost-effective settlements
- Ensured compliance with client-specific handling requirements
- Selected and managed vendors in accordance with special handling guidelines
- Delivered high-quality service, enhancing relationships with internal and external partners
- Prepared and submitted claim status reports to clients and excess carriers
Claims Adjuster III
AmTrust Financial
08.2021 - 03.2022
- Denied, settled, or authorized payments for complex property claims within authority
- Handled medium to complex general liability claims, ensuring thorough resolution of both litigated and non-litigated cases
- Negotiated settlements and managed progress of litigated claim files to achieve favorable outcomes
- Determined coverage, liability, and damages through detailed investigations
- Collaborated with policyholders, claimants, and attorneys to facilitate timely and comprehensive investigations
- Ensured compliance with statutory and regulatory requirements
- Selected and managed experts for claim files
Senior Claims Examiner
Nations Builders Insurance Services (NBIS)
05.2016 - 01.2021
- Liaised with clients and carriers to implement claims best practices.
- Managed litigated claims to ensure compliance with best practices.
- Conducted independent investigations to establish liability
- Collaborated with panel attorneys to develop defense strategies for litigated auto, property, and GL claims.
- Inspected damaged property and determined claim-related damages
- Managed claims through an online claims system
- Identified cases requiring expert involvement
- Handled select accounts as a Third-Party Administrator (TPA)
Auto/General Liability Specialist
Zurich Claims
07.2009 - 05.2016
- Investigated losses to determine liability, facilitating informed decision-making on claims
- Settled auto, bodily injury, and GL claims within authority
- Established and monitored reserves, ensuring accurate reflection of exposure for effective claims management
- Interpreted Zurich commercial lines coverage forms
- Interviewed and corresponded with all parties involved in claims
- Delivered exceptional customer service, enhancing stakeholder relationships and satisfaction
- Responded to arbitrations and submitted files for subrogation
Auto Claims Adjuster
Horace Mann Insurance
04.2005 - 03.2009
- Managed complex, large-loss claim inventories, ensuring timely resolution and client satisfaction
- Evaluated and negotiated claim resolutions to minimize damages and support fair outcomes
- Settled first-call bodily injury claims up to $25,000
- Investigated cause, scope, damages, and subrogation potential
- Interpreted insurance contracts and applied coverage accurately to uphold policy standards
- Documented all claim activity to support file outcomes
Auto Physical Damage Commercial Claims Representative
The Hartford
01.2003 - 04.2005
- Managed 100–150 auto claims monthly
- Established reserves for property and liability losses to ensure adequate funding for claims
- Prepared and defended case files for arbitration forums to support favorable resolutions
- Facilitated roundtables with team members and management to collaboratively resolve claims
- Ensured claim handling aligned with quality goals and standards
Education
Society of Claims Law Associates (SCLA) -
05-2012
Bachelor of Science - Communications
University of Maryland University College
Adelphi, MD08-2000
Skills
- Claims management
- Claims analysis
- Claims Handling
- Policy interpretation
- Coverage evaluation
- Risk assessment
- Negotiation strategies
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Problem solving
Timeline
Senior Account Manager
Litton Claims
02.2023 - 03.2026
Senior Account Claims Manager
PMA (Pennsylvania Management Corporation)
03.2022 - 02.2023
Claims Adjuster III
AmTrust Financial
08.2021 - 03.2022
Senior Claims Examiner
Nations Builders Insurance Services (NBIS)
05.2016 - 01.2021
Auto/General Liability Specialist
Zurich Claims
07.2009 - 05.2016
Auto Claims Adjuster
Horace Mann Insurance
04.2005 - 03.2009
Auto Physical Damage Commercial Claims Representative
The Hartford
01.2003 - 04.2005
Society of Claims Law Associates (SCLA) -
Bachelor of Science - Communications
University of Maryland University College