Kaamilah Hollis
Jonesboro
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician/ Secretary
Piedmont Fayette Hospital Neonatal Intensive Care
08.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Unit Secretary
Northside Hospital Atlanta Main Building & Women's Center
01.2023 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Provided information for patient admissions and discharges to foster timely processing.
Patient Service Representative
Piedmont Urgent Care By Wellstreet
02.2021 - 05.2023
- Used EPIC to schedule appointments.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Trained new staff on filing, phone etiquette and other office duties.
- Took copayments and compiled daily financial records.
- Resolved billing inquiries and disputes in timely fashion.
- Engaged with patients to provide critical information.
- Assisted patients in filling out check-in and payment paperwork
Cashier
Quiktrip
01.2019 - 04.2022
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Chick-fil-A
02.2017 - 02.2019
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Health And Science
Atlanta Metropolitan State College
Atlanta, GANo Degree - Nursing
Chamberlain University
Atlanta 03.2025
High School Diploma -
Morrow High School
Morrow, GA03.2019
Skills
- Patient Greeting
- Chart Pulling
- System Updates
- Medical Billing
- Medical Insurance
- Customer Service
- Office Administration
- Document Filing
Certification
BLS
Timeline
Patient Care Technician/ Secretary
Piedmont Fayette Hospital Neonatal Intensive Care
08.2023 - Current
Unit Secretary
Northside Hospital Atlanta Main Building & Women's Center
01.2023 - Current
Patient Service Representative
Piedmont Urgent Care By Wellstreet
02.2021 - 05.2023
Cashier
Quiktrip
01.2019 - 04.2022
Cashier
Chick-fil-A
02.2017 - 02.2019
No Degree - Health And Science
Atlanta Metropolitan State College
No Degree - Nursing
Chamberlain University
High School Diploma -
Morrow High School
BLS
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