Kacey J. Webb
Lithonia
Summary
Assistant Manager with strong background in operational management and customer service. Expertise in staff training and problem-solving, leading to improved team performance and enhanced customer experiences. Experienced professional in talent guidance and motivation, with a strong track record in sales performance assessment and staff management. Proven ability to meet and exceed challenging performance expectations. Dedicated to enhancing customer service standards through effective communication and strategic leadership.
Overview
37
37
years of professional experience
Work History
Assistant Manager
American Signature Furniture
Morrow
11.2008 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Supervised staff training programs to enhance team skills and service quality.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Monitored sales trends and customer feedback for continuous improvement opportunities.
Assistant Manager
Kauffman Tire
Decatur
07.2003 - 10.2005
- Coordinated inventory management processes to maintain stock levels and product availability.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Implemented visual merchandising standards to create appealing product displays.
- Facilitated team meetings to communicate goals, updates, and best practices effectively.
Sales Assistant/Retail Assistant Manager
Rich's - Macy's
Decatur
03.1998 - 08.2003
- Managed inventory levels and restocked merchandise on the sales floor.
- Assisted customers with product selections and provided personalized service.
- Collaborated with team members to maintain store presentation standards.
- Trained new staff on sales techniques and customer service practices.
- Greeted customers and provided assistance with product selection.
Warehouse Manager
Heilig Meyers Furniture
Lake City
10.1993 - 05.1998
- Trained staff on safety protocols and proper equipment handling procedures.
- Oversaw daily warehouse operations and ensured efficient workflow.
- Coordinated with suppliers to schedule deliveries and resolve discrepancies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Generated warehouse shipping documents, packing lists and invoices.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
School Bus Driver
Atlanta Public School System
Atlanta
08.1988 - 12.1993
- Conducted pre-trip and post-trip vehicle inspections regularly.
- Operated school buses safely across designated routes.
- Ensured timely pick-up and drop-off of students daily.
- Enforced safety rules and regulations on the bus at all times.
- Attended training sessions for safety and operational procedures consistently.
- Reported maintenance issues to the transportation supervisor promptly.
- Assisted students with boarding and disembarking safely.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Education
High School Diploma -
East Catholic H.S
Detroit, MI05-1985
High School Diploma -
Charles F.Kettering
Detroit, MI05-1983
Skills
- Operational management
- Staff training and development
- Customer service excellence
- Inventory control
- Visual merchandising strategies
- Team leadership and motivation
- Problem solving techniques
- Negotiation skills
- Sales and service delivery
Timeline
Assistant Manager
American Signature Furniture
11.2008 - Current
Assistant Manager
Kauffman Tire
07.2003 - 10.2005
Sales Assistant/Retail Assistant Manager
Rich's - Macy's
03.1998 - 08.2003
Warehouse Manager
Heilig Meyers Furniture
10.1993 - 05.1998
School Bus Driver
Atlanta Public School System
08.1988 - 12.1993
High School Diploma -
East Catholic H.S
High School Diploma -
Charles F.Kettering