Kacheylin Hale
Atlanta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Acting Business Manager
Hallmark Aviation
12.2023 - Current
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
British Airways Duty Supervisor
Hallmark Aviation Services
01.2021 - 12.2023
- Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
- Strengthened employee morale with regular feedback sessions, recognition programs, and team-building activities.
- Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
High School Diploma -
C.F. Vigor High School
Mobile, AL05.2018
Skills
- Employee Management
- Staff Training
- Customer Service
- Operations Management
- Staff Management
- Operational Leadership
- Decision Making
- Team Leadership
Accomplishments
- Supervised team of 15 staff members.
- Achieved better customer service skills for agents through effectively helping with knowing how to professionally solve problems.
Timeline
Acting Business Manager
Hallmark Aviation
12.2023 - Current
British Airways Duty Supervisor
Hallmark Aviation Services
01.2021 - 12.2023
High School Diploma -
C.F. Vigor High School
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