Kadaviona Young
Augusta
Summary
Dynamic customer service professional with experience at Walmart, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through accurate order processing and quality assurance. Skilled in machine operation and product inspection, consistently meeting high standards while fostering a positive shopping experience. Skilled in hospitality in the restaurant industry.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walmart
08.2023 - 08.2024
- Assisted customers with inquiries, fostering positive shopping experiences and ensuring satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated scanning equipment and software to track product location and status within warehouse system.
- Optimized picking routes to enhance speed of order processing and minimize delays in shipment readiness.
- Conducted quality checks on picked items to maintain high standards of customer satisfaction and reduce returns.
- Contributed to team success through effective communication, coordination, and problem-solving skills.
- Enhanced customer satisfaction by accurately selecting and packing online orders in a timely manner.
- Assured order accuracy through double-checking contents before packing and shipping products.
- Promoted workplace safety by adhering to company guidelines and consistently using proper equipment for task completion.
Production Worker
Kellogg's
07.2021 - 05.2023
- Operated machinery and equipment to assemble products efficiently.
- Followed safety protocols to maintain a secure working environment.
- Collaborated with team members to meet production deadlines consistently.
- Conducted quality checks to ensure product standards were met.
- Adapted quickly to changes in production schedules and tasks.
- Assisted in maintaining cleanliness and organization of work area.
Cashier
Gary's Hamburgers
06.2020 - 02.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing information on products and services.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Lucy C Laney
Augusta, GASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Workplace cleanliness
- Product packing
- Product assembly
- Product inspection
- Machine operation
- Quality assurance standards
Timeline
Customer Service Associate
Walmart
08.2023 - 08.2024
Production Worker
Kellogg's
07.2021 - 05.2023
Cashier
Gary's Hamburgers
06.2020 - 02.2021
High School Diploma -
Lucy C Laney