Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kade Haan

Fairburn

Summary

Results oriented agent with a strong background in customer service and sales. Possesses excellent communication and interpersonal skills. Proven ability to anticipate customer needs, build relationships and exceed performance goals. Highly organized and motivated to exceed expectations.

Overview

13
13
years of professional experience

Work History

Dispatch Supervisor

DSV Road
03.2024 - Current
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Received new orders, prepared documentation, and assigned personnel.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Managed customer accounts and invoicing.

Gateway Team Lead

Scan Global Logistics
06.2023 - 03.2024
  • Ensuring smooth flow of goods and materials through the gateway or entry point of a logistics network.
  • I keep destination and the operators informed of any delays or flight schedule changes.
  • I negotiate rates with the airlines to ensure the best rates possible.
  • I keep track of which airlines are known to cause delays and provide the best routing for the best price.
  • Each month I report to management about my average rates across all lanes and keep them updated about any rate agreements or allocations I have setup with the airlines.
  • I close all consolidations moving out of our branch and dispatch the truckers to pick up the freight.
  • I input rates and handle CASS each cycle.

Gateway Agent

DSV
07.2021 - 05.2023
  • Negotiated contracts to secure favorable benefits, payments, and future projects.
  • Assisted in resolving customer inquiries regarding their cargo status or shipping schedules.
  • Performed data entry into the company's database system for tracking and tracing shipments.
  • Reconciled discrepancies between customer orders and actual shipments received from suppliers.
  • Conducted research on various routes, carriers, tariffs and services available for international shipping.
  • Organized and maintained accurate records of shipment documents such as invoices, packing lists and certificates of origin.
  • Ensured that all required paperwork was completed accurately before sending out shipments.
  • Developed strong communication and negotiation skills while coordinating with customers, suppliers and other stakeholders to ensure timely delivery of shipments.
  • Utilized problem-solving strategies to resolve any issues related to freight forwarding operations.

Server

Red Robin
04.2017 - 07.2021
  • Prepared and served food and beverages to customers.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Resolved customer complaints and inquiries in a timely manner.
  • Monitored food and beverage levels to satisfy customer needs.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Assisted with training of new staff members.

Stock Clerk

Publix
03.2017 - 07.2021
  • Exhibited strong communication skills when interacting with customers and other staff members.
  • Demonstrated excellent organizational skills by accurately stocking shelves with merchandise in an orderly fashion.
  • Ensured that all returned goods were processed according to company policy as well as state and federal regulations.
  • Efficiently operated a variety of office equipment, including computers, scanners and printers.
  • Utilized knowledge of store layout to quickly locate requested items for customers.
  • Kept work area clean, organized and free from safety hazards at all times.
  • Proficient in using inventory management software to track stock levels and order new supplies.
  • Managed the efficient flow of merchandise from backroom storage areas to sales floor locations.
  • Managed the timely loading and unloading of products from trucks or other vehicles.
  • Reconciled supply discrepancies between physical count and automated system records.
  • Developed effective strategies for minimizing shrinkage through careful monitoring of stock levels.
  • Inspected products upon delivery for damage or discrepancies; reported any issues immediately.
  • Provided assistance to customers in locating desired items within the store.

Bike Delivery / Shift Lead

Jimmy Johns
08.2016 - 03.2021
  • Managed store closing and opening procedures to ensure safety and security.
  • Complied with company standards and policies, setting example for team members.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Managed inventory levels by placing orders for supplies as needed.
  • Super fast bike delivery man. The fastest in the Carrollton area.

Customer Service

Junction Lanes
05.2014 - 08.2016
  • Processed credit card payments over the phone, ensuring compliance with PCI standards.
  • Conducted outbound calls to delinquent customers regarding past due amounts and payment options.
  • Ensured data accuracy by verifying account information prior to making changes or adjustments.
  • Provided support during peak call times, including nights, weekends, and holidays.
  • Utilized excellent communication skills to negotiate payment arrangements with customers.
  • Educated customers on available services and products that could improve their situation.
  • Provided exemplary customer service by responding to inquiries, resolving problems and managing account collections.

Soccer Referee

Cannons
03.2012 - 01.2013
  • Kept track of event times, starting, and stopping play when necessary.
  • Disciplined players for unsportsmanlike conduct.
  • Officiated soccer games following rules and procedures for each specific soccer division.
  • Applied problem solving skills to analyze complex game scenarios and make effective decisions quickly.
  • Resolved claims of rule infractions or complaints by participants to assess necessary penalties.
  • Developed strong communication skills when interacting with players, coaches, and other referees during games.
  • Demonstrated leadership qualities by taking charge on the field during games to ensure safety of all participants.
  • Regularly monitored game play and enforced rules and regulations.
  • Performed pre and post-game inspections of the playing field.

Education

High School Diploma -

Northgate High School
05.2015

Skills

  • Mentoring and training
  • Progress checks
  • Tracking of man hours
  • Logistics activities and coordination
  • Dispatcher monitoring
  • Positive communication skills
  • Transportation coordination
  • Incident reporting
  • Verbal and written communication

Personal Information

Date of Birth: 01/28/97

Timeline

Dispatch Supervisor

DSV Road
03.2024 - Current

Gateway Team Lead

Scan Global Logistics
06.2023 - 03.2024

Gateway Agent

DSV
07.2021 - 05.2023

Server

Red Robin
04.2017 - 07.2021

Stock Clerk

Publix
03.2017 - 07.2021

Bike Delivery / Shift Lead

Jimmy Johns
08.2016 - 03.2021

Customer Service

Junction Lanes
05.2014 - 08.2016

Soccer Referee

Cannons
03.2012 - 01.2013

High School Diploma -

Northgate High School

Similar Profiles

CREATE PROFILE
Kade Haan