Kadedria Mcdowell
Reynolds
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Your Favorite Grill and other notable companies. Excelled in enhancing team productivity and customer satisfaction through strategic planning and relationship building. Skilled in decision-making and problem-solving, achieving significant improvements in operational efficiency.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
4
4
years of professional experience
Work History
Supervisor
Your Favorite Grill
02.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Member Solution Representative
Flint Energies
02.2024 - 08.2024
- Assisted customers with product inquiries, enhancing customer satisfaction.
- Addressed customer service issues, ensuring prompt resolution.
- Improved client relationships by effectively communicating product benefits.
- Handled customer complaints to increase retention rates.
Cashier
Dollar General
05.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Cracker Barrell Old Country Store
10.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier Team Lead
Big Chic
08.2021 - 02.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Bachelor of Science - Nursing
Fort Valley State University
Fort Valley, GA06-2028
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Relationship building
- Schedule development
- Public speaking
Timeline
Supervisor
Your Favorite Grill
02.2025 - Current
Member Solution Representative
Flint Energies
02.2024 - 08.2024
Cashier
Dollar General
05.2023 - 02.2024
Server
Cracker Barrell Old Country Store
10.2022 - 02.2023
Cashier Team Lead
Big Chic
08.2021 - 02.2022
Bachelor of Science - Nursing
Fort Valley State University
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