Kadeera Watkins
Scottdale
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Children's Healthcare Of Atlanta
08.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Lead Dental Hygienist
Pure Dental Health
10.2022 - 08.2023
- Enhanced patient satisfaction by providing thorough dental cleanings and oral health education.
- Implemented new sterilization procedures, ensuring a safe and sanitary environment for patients and staff.
- Collaborated with dentists to develop comprehensive treatment plans tailored to individual patient needs.
- Streamlined appointment scheduling, reducing wait times and improving overall office efficiency.
Scheduler PRN
American Kidney Foundation
01.2023 - 06.2023
- Called and assisted Donors with pick-ups.
- Updated reports and daily logs for management use and permanent files.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Entered information into system to update status reports.
- Analyzed demand and recommended updates to calendar schedule.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures..
Bartender
Boiler Seafood
03.2020 - 09.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Bartender
Old Lady Gang
02.2022 - 08.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Server
California Pizza Kitchen
02.2021 - 01.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sorter
UPS
01.2014 - 09.2020
- Utilized state-of-the art technology to understand the receiving processes, freight flow and replenishment
transition, productivity results and background inventory through the use of RF scanners. - Assembled customer orders from stock and place orders on pallets or shelves, or relocate orders to a
holding area or shipping department.
Acted as shipper and receiver, unload trucks, check in merchandise, match purchase orders to sales
orders and distribute to sales associates for processing. - Prepared and updated information in computerized systems such as logs, packing lists, pick tickets,
invoices, inventories, transfer/delivery tickets, orders/receipts, etc. - Prepared product for shipment by packing items according to order sheet, inspected finished products for quality and adherence to customer's specifications.
On Call Bartender
Suada Studio
10.2018 - 04.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server/Bartender
Applebee's
01.2019 - 10.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Associate of Arts - General Studies
Atlanta Metropolitan State College
Atlanta, GASkills
- Financial Procedures Adherence
- Multitasking and Organization
- Insurance Verification
- Pre-Admission Requests
- Quality Assurance
- Training Coordination
- Problem-Solving
- Registration management
- Customer Service
- Appointment Scheduling
Certification
- Master Mixology 101/Certificate Number: DBJ2018AT50/MARCH 2019 - MARCH 2021
Timeline
Patient Access Representative
Children's Healthcare Of Atlanta
08.2023 - Current
Scheduler PRN
American Kidney Foundation
01.2023 - 06.2023
Lead Dental Hygienist
Pure Dental Health
10.2022 - 08.2023
Bartender
Old Lady Gang
02.2022 - 08.2022
Bartender/Server
California Pizza Kitchen
02.2021 - 01.2022
Bartender
Boiler Seafood
03.2020 - 09.2022
Server/Bartender
Applebee's
01.2019 - 10.2019
On Call Bartender
Suada Studio
10.2018 - 04.2020
Sorter
UPS
01.2014 - 09.2020
Associate of Arts - General Studies
Atlanta Metropolitan State College
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