Kadeidra White
Conyers
Summary
Dedicated customer service professional with 8+ years of experience. Expertise in conflict resolution, multitasking, and building strong client relationships in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service & Hospitality Professional
Sudo Bar and Grill
Conyers, GA
01.2025 - Current
- Delivered exceptional customer service in high-volume environment.
- Assisted in food preparation and presentation to ensure quality standards.
- Managed inventory levels, ensuring stock availability during peak hours.
- Collaborated with team members to optimize workflow efficiency.
- Build rapport with repeat customers and maintain strong guest relationships
- Trained new staff on operational procedures and customer interaction techniques.
Independent Customer Service Support
Arise
Norcross, GA
08.2022 - 05.2024
- Assisted local businesses and individuals with scheduling, phone communication, and client support
- Managed email inquiries and appointment coordination
- Resolved customer questions and maintained positive client relationships
- Utilized digital tools for communication and task tracking
Claims Representative
State Farm
Atlanta, GA
06.2019 - 10.2022
- Processed and evaluated insurance claims for accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation and resolve discrepancies in claims submissions.
- Analyzed claim data to identify trends, reducing processing errors through improved verification techniques.
- Mentored junior claims representatives, enhancing team performance and fostering knowledge sharing within the department.
- Provided clear explanations of policy coverage and next steps
Guest Service Team Lead (GSTL)
Target
Atlanta, GA
11.2015 - 05.2019
- Led guest service initiatives, enhancing customer satisfaction and team performance.
- Trained and mentored new team members on service standards and operational procedures.
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Resolved guest inquiries and complaints, fostering a positive shopping experience.
- Supervised front-end operations and supported a team of cashiers and guest service staff
Education
High School Diploma -
Technical College System of Georgia
Atlanta, GANo Degree - Business Administration
Georgia State University
Atlanta, GA03-2028
No Degree - Esthetics
Atlanta School of Aesthetics
Atlanta, Ga06-2022
Skills
- 8 years of customer service experience in hospitality and insurance environments
- Strong ability to resolve customer concerns quickly while maintaining a positive experience
- Experienced in handling high-volume phone calls, emails, and in-person customer interactions
- Skilled at active listening, conflict resolution, and building customer trust
- Proven ability to multitask and remain organized in fast-paced environments
- Experience documenting customer interactions and maintaining accurate records
- Strong communication skills with the ability to explain policies and procedures clearly
- Adaptable team player with a focus on customer satisfaction and service quality
- Comfortable using computer systems, POS systems, and customer management software
- Reliable, professional, and committed to delivering high-quality customer experiences
Timeline
Customer Service & Hospitality Professional
Sudo Bar and Grill
01.2025 - Current
Independent Customer Service Support
Arise
08.2022 - 05.2024
Claims Representative
State Farm
06.2019 - 10.2022
Guest Service Team Lead (GSTL)
Target
11.2015 - 05.2019
High School Diploma -
Technical College System of Georgia
No Degree - Business Administration
Georgia State University
No Degree - Esthetics
Atlanta School of Aesthetics