Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kadejah Jackson

Hawkinsville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Customer Service Rep

CVS Health
01.2025 - Current

Customer Service Rep

Apple-Kelly Connect
01.2021 - 01.2025
  • Remote

Connectional Officer

Department of Corrections
01.2017 - 01.2021

cashier

Walmart
01.2014 - 01.2017

Education

Bachelor's Degree - Criminical Justice

Strayer University
01.2025 - 05.2026

Albany Technical College - Early Childhood + Education

Albany Technical College
Georgia
08.2012 - 01.2013

High School -

Wilcox County High School
Georgia
08.2008 - 01.2012

Skills

  • Data analysis
  • Effective communication
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Positive and professional
  • Payment processing
  • Inbound and outbound calling
  • Product knowledge
  • Building rapport
  • Product and service solutions
  • CRM software
  • Shipping procedures
  • Product education
  • Call escalation
  • Computer proficiency
  • Order processing
  • Team development
  • Retail store support
  • Microsoft office expertise
  • Technical troubleshooting
  • Refunds processing
  • Verbal and written communication
  • Appointment scheduling
  • Money handling
  • Call center operations
  • Delivery scheduling
  • Follow-up skills
  • Report preparation
  • Report transcription
  • Quality control
  • Credit card payment processing
  • Opening and closing accounts
  • Order fulfillment
  • Account updating
  • Email management
  • Time management
  • Refund management
  • Call center experience
  • Criminal justice principles
  • Contraband seizure
  • Behavior management
  • Trained in defensive tactics
  • Central and pod control
  • Facility maintenance
  • Relationship building and management
  • Safety and security enforcement
  • Armory and key control
  • Inmate monitoring
  • Inmate classification
  • Background investigations
  • First aid training
  • Emergency response
  • Strategic planning and organization
  • Self-defense techniques
  • Non-violent intervention
  • Contraband inspections
  • Integrity maintenance
  • Search and seizure procedures
  • Radio communication
  • Criminal justice
  • Gang awareness
  • Search and seize procedures
  • Self-defense tactics
  • Inmate behavior modification tactics
  • Search procedures
  • File and record maintenance

Languages

English
Full Professional
A1

Certification

  • Georgia Post

Timeline

Bachelor's Degree - Criminical Justice

Strayer University
01.2025 - 05.2026

Customer Service Rep

CVS Health
01.2025 - Current

Customer Service Rep

Apple-Kelly Connect
01.2021 - 01.2025

Connectional Officer

Department of Corrections
01.2017 - 01.2021

cashier

Walmart
01.2014 - 01.2017

Albany Technical College - Early Childhood + Education

Albany Technical College
08.2012 - 01.2013

High School -

Wilcox County High School
08.2008 - 01.2012
Kadejah Jackson