Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kadidiatou Toure

Marietta

Summary

Dynamic customer service professional with experience at Kroger, excelling in problem-solving and effective communication. Proven ability to manage inventory and enhance customer satisfaction through attentive service. Strong pharmaceutical knowledge complemented by laboratory techniques, ensuring compliance and accuracy in all tasks. Fluent in French, enhancing service delivery to diverse clientele.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Kroger
Marietta
03.2023 - 08.2024

Assigned dual roles as a part-time cashier and customer service representative handling money services.

  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.

Pharmacy Intern

Pharmacie Mohamed V
Bamako
05.2024 - 08.2024
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
  • Assisted pharmacists with administrative tasks including filing, faxing and photocopying.
  • Entered patient's information into computer system and updated existing data.

• Since in Africa, it's different I was selling medication to and fulfilling prescription to the customers.

Education

Bachelor of Science - Biochemistry

University of West Georgia
Carrollton, GA
05-2027

Skills

  • Laboratory techniques
  • Data analysis
  • Pharmaceutical knowledge
  • Customer service
  • Inventory management
  • Regulatory compliance
  • Fluent in French
  • Problem solving
  • Attention to detail
  • Effective communication

Languages

French
Native/ Bilingual

Timeline

Pharmacy Intern

Pharmacie Mohamed V
05.2024 - 08.2024

Customer Service Representative

Kroger
03.2023 - 08.2024

Bachelor of Science - Biochemistry

University of West Georgia
Kadidiatou Toure