Kadijah James
Lithonia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Janitorial Supervisor
LA Fitness
Lithonia
05.2019 - 10.2024
- Supervised cleaning staff to ensure high standards of facility cleanliness.
- Trained new employees on safety protocols and cleaning techniques.
- Managed waste disposal processes to promote environmental responsibility.
- Monitored compliance with health and safety regulations across the facility.
Retail Merchandise Manager
Ollie's Bargain Outlet
Marietta
08.2017 - 12.2021
- Intermediate skills in Microsoft Excel with experience in creating pivot tables, lookups and formulas
- Experience in strategic marketing goal creation and implementation based on needs and demand
- Working knowledge of client relationships along with marketing promotions, customer focus and territory management
- Demonstrated ability to create a daily competitive analysis and distribute reports on a weekly basis
- Experience in product knowledge with a fine attention to detail while taking the initiative to promote innovative ideas to the team
Retail Merchandiser
Hallmark
New York
01.2013 - 08.2017
- Detect and analyze market trends and competitor promotion to properly maintain optimum displays of product
- Enforce standards and create sales tactics training material, including informational classes on social media
- Maintain and restock the company's inventory with efficiency and arrange to be credited for damaged or unused promotional items
- Preserve customer relationships by responding to special requests, answering questions and coordinating training
- Help your sales representatives by using unique promotional items and displaying end-cap special promotions
- Set up and tear down shelving, stock inventory and maintain various store fixtures to uphold company appearance
Call Center Supervisor
United Healthcare
Queens
06.2008 - 01.2013
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
Education
Associate's degree - Medical Assisting
Bramson ORT College
New York, NY02.2014
High school diploma - Liberal Arts & Sciences
John Adams High School
New York, NY06.2010
Skills
- Reliability
- Quality assurance
- Time management
- Attention to detail
- Task delegation
- Multitasking capacity
- Proficient in Microsoft Office
Certification
- ServSafe
- Driver's License
- Food Handler Certification
Timeline
Janitorial Supervisor
LA Fitness
05.2019 - 10.2024
Retail Merchandise Manager
Ollie's Bargain Outlet
08.2017 - 12.2021
Retail Merchandiser
Hallmark
01.2013 - 08.2017
Call Center Supervisor
United Healthcare
06.2008 - 01.2013
Associate's degree - Medical Assisting
Bramson ORT College
High school diploma - Liberal Arts & Sciences
John Adams High School
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