KADIJAH SLATER
ATLANTA
Summary
Operations-focused professional with experience supporting underwriting, claims, and customer service functions in insurance and healthcare environments. Skilled in workflow management, escalation resolution, process improvement, documentation review, and cross-functional collaboration. Known for maintaining accuracy in high-volume environments while supporting operational efficiency and service excellence.
Overview
14
14
years of professional experience
Work History
Underwriting Assistant
STATE FARM
Dunwoody, GA
01.2021 - Current
- Review policy documentation and supporting information to ensure accuracy, completeness, and compliance with underwriting requirements.
- Manage multiple underwriting workflows simultaneously while consistently meeting production, quality, and service expectations in a high-volume environment.
- Partner with agents to resolve documentation discrepancies, obtain missing information, and facilitate timely underwriting decisions.
- Analyze policy submissions and supporting documentation to identify issues requiring clarification, correction, or additional review.
- Maintain adherence to underwriting guidelines, operational procedures, and quality standards while supporting efficient policy processing.
- Selected to participate in a workflow-efficiency pilot program, providing feedback on process improvements and operational effectiveness.
Senior Claims Analyst / Member Services Representative
TACTIC EDGE SOLUTIONS
Dunwoody, GA
01.2018 - 01.2021
- Assisted members with claims, appeals, reimbursements, reprocessing requests, and prior authorization inquiries while ensuring timely and accurate resolution.
- Managed escalated member issues, partnering with cross-functional teams to investigate root causes, resolve complex cases, and improve the customer experience.
- Developed and maintained escalation tracking tools used to monitor case progress, improve visibility, and support operational decision-making.
- Collaborated with leadership and operational teams to identify workflow inefficiencies and implement process improvements.
- Assisted in developing and documenting standard operating procedures (SOPs) to support process consistency, training, and knowledge sharing.
- Supported peer training initiatives by providing guidance on processes, escalations, and system workflows.
- Participated in pilot testing and implementation efforts for new systems and process enhancements, providing feedback to improve functionality and adoption.
- Coordinated with agents and operational teams across multiple regions to support issue resolution and maintain workflow continuity.
- Participated in weekly operational review meetings to identify trends, address outstanding issues, and improve service delivery.
Human Resource Specialist
UNITED STATES ARMY
Ft. Stewart, GA
01.2012 - 01.2015
- Maintained over 900 personnel records while ensuring accuracy and confidentiality.
- Processed personnel actions and administrative documentation in accordance with military procedures.
- Supported daily administrative operations in a high-volume environment.
Education
BBA - Business Administration
Georgia State University
Atlanta, GASkills
- Operations Support
- Workflow Management
- Process Improvement
- Escalation Resolution
- Documentation Review
- SOP Development
- Quality Assurance
- Microsoft Excel
- Stakeholder Communication
- Training Support
Timeline
Underwriting Assistant
STATE FARM
01.2021 - Current
Senior Claims Analyst / Member Services Representative
TACTIC EDGE SOLUTIONS
01.2018 - 01.2021
Human Resource Specialist
UNITED STATES ARMY
01.2012 - 01.2015
BBA - Business Administration
Georgia State University