KADREVIANA HARRISON
Hephzibah
Summary
Professional with strong background in customer engagement and relationship building. Skilled in communication, problem-solving, and driving customer satisfaction. Known for fostering teamwork, adaptability, and delivering consistent, impactful results. Proven ability to manage changing priorities and exceed expectations in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Engagement Specialist
Delta Airlines
09.2023 - Current
- Delivered exceptional customer support via phone, chat, and social media, addressing inquiries, resolving issues, and promoting travel-related services.
- Ensure positive customer experiences and uphold brand reputation through professionalism and empathy.
- Demonstrate active listening and problem-solving skills in a high-volume, fast-paced environment.
- Facilitated positive customer experiences and upheld brand reputation through professionalism and empathetic communication.
- Full-Time
Customer Service Representative
Xfinity Comcast
Augusta, GA
01.2022 - 09.2023
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Documented and tracked service issues using CRM software to enhance resolution processes.
- Trained new staff on call handling protocols and customer service best practices.
- Conducted product training sessions for new representatives, fostering knowledge sharing and team cohesion.
Front End Associate
Walmart
Augusta, GA
05.2021 - 01.2022
- Maintained store organization and merchandising standards to optimize product visibility.
- Trained new associates on customer service protocols and operational procedures.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout operations.
Education
High School Diploma -
AR Johnson Health Science And Engineering Magnet High School
Augusta, GA05-2021
Skills
- Call center operations
- Telephone handling
- Customer Communication
- Payment management
- Records management
- Customer relationship management
- Customer Interaction
- Schedule/Calendar Management
- Adaptability
- Transaction Management
Timeline
Customer Engagement Specialist
Delta Airlines
09.2023 - Current
Customer Service Representative
Xfinity Comcast
01.2022 - 09.2023
Front End Associate
Walmart
05.2021 - 01.2022
High School Diploma -
AR Johnson Health Science And Engineering Magnet High School