Kadrica Yearby
Athens
Summary
Dedicated and compassionate nurse with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
Work History
Event Staff Member
Stadium People
12.2024 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Customer Service Representative
HireQuest Inc.
01.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Assurance Inspector
Pilgrim's Pride
12.2021 - 01.2023
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
Customer Service Representative/Delivery Driver
Adams Vending
07.2018 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Registered Nurse
John Hopkins Health System
03.2012 - 07.2018
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelor's - Nursing
Brenau University
Gainesville, GA05-2001
High School Diploma -
Clarke Central High School
Athens, GA07-1997
Skills
- Strong teamwork
- Event setup and breakdown
- Guest relations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Quality inspections
- Direct patient care
- Medication administration
- Patient assessments
- File management
Timeline
Event Staff Member
Stadium People
12.2024 - Current
Customer Service Representative
HireQuest Inc.
01.2023 - 12.2024
Quality Assurance Inspector
Pilgrim's Pride
12.2021 - 01.2023
Customer Service Representative/Delivery Driver
Adams Vending
07.2018 - 12.2021
Registered Nurse
John Hopkins Health System
03.2012 - 07.2018
Bachelor's - Nursing
Brenau University
High School Diploma -
Clarke Central High School
Similar Profiles
Mikaal RichardsonMikaal Richardson
Customer Service Representative at Stadium PeopleCustomer Service Representative at Stadium People
AMELIA ErgleAMELIA Ergle
Security Event Staff Member at Stadium PeopleSecurity Event Staff Member at Stadium People
Omar GonzálesOmar Gonzáles
Event Security Guard at Stadium PeopleEvent Security Guard at Stadium People