Kahalia Gordon
Auburn
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
3
3
years of professional experience
Work History
Substitute Teacher K-12
ESS Education
10.2023 - Current
- Adaptable and engaging substitute teacher with a passion for creating a positive and productive classroom experience
- Proficient in quickly grasping curriculum requirements, managing diverse student needs, and maintaining a supportive learning environment
- Dedicated to ensuring a seamless educational experience in the absence of the regular classroom teacher
Customer Service Representative
The Cheesecake Factory
02.2022 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Insurance Agent
Gerald Sanders Farmers Agency
03.2023 - 08.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Education
College Degree - Medicine
Kennesaw State University
Kennesaw, GA06-2026
Junior High School Education -
Dacula High School
Dacula, GA05.2022
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Instructional strategies
- Physical education fundamentals
- Customer service
- Critical thinking
- Data entry
- Professionalism and ethics
- Quotes and sales
- Client relations
Accomplishments
- Recognized by multiple schools as an excellent substitute.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Willingtorelocate
Gwinnett County, GA
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Substitute Teacher K-12
ESS Education
10.2023 - Current
Insurance Agent
Gerald Sanders Farmers Agency
03.2023 - 08.2023
Customer Service Representative
The Cheesecake Factory
02.2022 - Current
Junior High School Education -
Dacula High School
College Degree - Medicine
Kennesaw State University
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