Kahbrena Benjamin
Statesboro
Summary
Dynamic and results-driven professional with extensive experience at Optum as a Patient Billing Representative. Proficient in billing software and data entry, I excel in resolving customer inquiries and enhancing satisfaction. My adaptability and problem resolution skills have consistently contributed to improved customer experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Billing Representative
Optum
Atlanta
05.2022 - 03.2025
- Prepared detailed statements summarizing billing activity for management review.
- Entered data into the computer system accurately and efficiently.
- Resolved customer inquiries regarding billing disputes or discrepancies.
- Analyzed account information to ensure accuracy of data entry into system.
Customer Service Representative
Teleperformance
01.2022 - 05.2022
- Csr
- Taking inbound calls
- Assisting customers with their accounts
- Transfers
- Resolving problems
Store Care Operator
Best Buy Stores LLC
Richfield
03.2021 - 01.2022
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Walgreens Talent Acquisition
10.2020 - 03.2021
- Engage customers and patients by greeting them and offering assistance with products and services. resolve customers issues and answer questions to ensure a positive customer experience.
- CSR
- Managing customer calls taking inbound calls
- Assessing customer needs to achieve satisfaction
- Maintain a positive attitude and calmly respond to customers complaints
- Open new customer accounts
Account Supervisor
Dollar General
Claxton
09.2019 - 03.2020
- Provided excellent customer service at all times
- Followed up will all customer inquiries by taking specific actions in a timely manner
- Troubleshoot equipment and system problems
- Created solutions to help resolve customer issues
- Entered data from customers into various software programs
- Appropriately communicated with distraught customers to resolve their inquiries
- Thrived as a team player in a fast-paced, high-energized, consistently changing atmosphere
- Participated in all additional training required
- Performed other related duties and assignments as required by supervisor
- Exercised retention efforts when appropriate
- Identified customers who are potential shoppers and inquiring about contract terms
- Assisted customers with the accurate pricing plans available
Education
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Statesboro, GA01.2019
High School Diploma -
Claxton High School
Claxton, GA01.2013
Skills
- Billing software
- Data entry
- Customer inquiries
- Customer service
- Problem resolution
- Adaptability
References
Available upon request
Timeline
Patient Billing Representative
Optum
05.2022 - 03.2025
Customer Service Representative
Teleperformance
01.2022 - 05.2022
Store Care Operator
Best Buy Stores LLC
03.2021 - 01.2022
Customer Service Representative
Walgreens Talent Acquisition
10.2020 - 03.2021
Account Supervisor
Dollar General
09.2019 - 03.2020
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Claxton High School