Kahlua Banks

• Private Label Mazda Financial. Provided review of Commercial-Personal administration. To serve as a financial specialist for investigation of auto contracts. Completion of vehicle title forms or related documents and review settlement for completeness
• Drafted and negotiated contracts, settlements, and policy language aligned with corporate objectives.

• Performed detailed auto claim investigation, including contacting all participants associated to determine liability. Conducting open/ended claims settlement to contribute in achieving proficient task productivity
• Communicated with policyholders, claimants, and vendors to gather facts and resolve concerns.

• Interfaced with State Farm adjusters to identify needs, providing administrative assistance, and facilitate in depth service for policyholders. Performed the highest number of completed task queues of 2,500 in one quarter.
• Processed claims documentation, verifying accuracy and completeness before forwarding to adjusters.

• Instrumental in improving customer-satisfaction in development, and implementation of new reporting procedures. Enhanced data security reports, collection and disbursement of insurance premiums out of loan holder's escrow accounts
• Documented call details in CRM systems to maintain complete service records.

Business Administration

• Relevant Coursework
• Vocational Business