KAI J. BARNES
Atlanta
Summary
Responsible Account Representative provided clients with sales contracts, order forms, quoted prices, and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement.
Overview
2027
2027
years of professional experience
Work History
Account Representative
Kaitlin Ponce State Farm
2022 - Current
- Assisted clients with policy inquiries and claims processing to enhance customer satisfaction.
- Supported sales initiatives by providing accurate quotes and product information to prospective clients.
- Maintained organized client records in ECRM system, ensuring data integrity and compliance with regulations.
- Collaborated with team members to streamline communication processes, improving response times for client requests.
- Developed expertise in insurance products (auto, home, health, and life insurance), enabling effective cross-selling strategies during client interactions.
Sales Supervisor
Michael Kors
01.2021 - 2022
- Coordinates the daily activities of sales representatives.
- Drives sales through engagement of customers, catering to clients, and sharing product knowledge.
- Proactively engages with customers, reads cues and responds effectively.
- Understand clients needs and offers solutions and support to their problems.
- Met and exceeded personal monthly sales goals, as well as stored monthly sales plan.
- Analyzed sales data to identify trends and inform strategic decisions for product promotions.
Sales Associate/ Bra Fitting Specialist
Victoria’s Secret
01.2021 - 01.2022
- Drives bra sales and growth by personally selling to customers.
- Understand the bra business and offers suggestions on how the store can drive bra growth.
- Proactively engages with customers, reads cues and responds effectively.
- Provides customers with the perfects bra fit.
- Process merchandise to be floor ready and maintain back room and under stock to brand standards.
Front of House Assistant
Sukoshi
01.2019 - 01.2020
- Supervise kitchen and wait staff and other FOH and BOH employees.
- Accurately entering orders into a Point of Sale (POS) system and processing payment. Assist in product order.
- Maintained stock and inventory.
- Maintained friendly and professional customer interactions.
- Coordinate communication between front of the house and back of the house staff and General Manager.
- Gather guests’ feedback and recommend improvement to our menus.
Cashier/ Stocker/ Caterer
CNN
01.2017 - 01.2019
- Assisting with the assemble of guest food.
- Accurately entering orders into a Point of Sale (POS) system and processing payment. Assist in product order.
- Maintained stock and inventory.
- Maintained friendly and professional customer interactions.
- Preforms all catering request provided to the client of CNN.
- Served the client at CNN (inc. Anchors, Writers, Producers, and Executives.)
Education
Associates of Science - Audio Technology
SAE Institute
Atlanta, GA01-2016
Skills
- Customer Acquisition
- Complaint Handling
- Clientele Experience
- Customer Service
- Account management
- Sales proficiency
- Goal oriented
- Microsoft
- Excel
Timeline
Sales Supervisor
Michael Kors
01.2021 - 2022
Sales Associate/ Bra Fitting Specialist
Victoria’s Secret
01.2021 - 01.2022
Front of House Assistant
Sukoshi
01.2019 - 01.2020
Cashier/ Stocker/ Caterer
CNN
01.2017 - 01.2019
Account Representative
Kaitlin Ponce State Farm
2022 - Current
Associates of Science - Audio Technology
SAE Institute