Summary
Overview
Work History
Education
Skills
Accomplishments
Cover Letter
Personal Information
Timeline
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Kaija Stokes

Hampton

Summary

Dynamic and dependable professional eager to contribute to a Flight Attendant Training Program. Extensive customer service experience in fast-paced environments demonstrates a proven ability to maintain composure under pressure. Committed to ensuring safety, fostering teamwork, and enhancing positive passenger experiences. Ready to leverage strong interpersonal skills and a passion for service excellence in the aviation industry.

Overview

4
4
years of professional experience

Work History

Team Member

Whataburger
01.2025 - 07.2025
  • Delivered accurate, friendly service in a busy customer-facing environment
  • Maintained cleanliness and safety standards at all stations
  • Assisted with product restocking and supported smooth shift transitions

Crew Member / Cashier

McDonald's
01.2024 - 07.2024
  • Handled customer orders efficiently while maintaining professionalism
  • Supported food preparation and sanitation procedures
  • Collaborated with team members to maintain a welcoming and safe environment

Part-Time Clerk

QuikTrip
06.2021 - 07.2023
  • Processed customer transactions accurately and efficiently
  • Assisted guests with inquiries and resolved concerns with professionalism
  • Maintained store presentation, restocked merchandise, and ensured safety/cleanliness
  • Recognized for reliability, punctuality, and strong customer focus

Education

Associate of Science - Radiology

Saint Josephs College of Maine
Standish, ME
04-2027

Skills

  • Exceptional Customer Service & Communication
  • Conflict Resolution & Problem Solving
  • Team Collaboration in Fast-Paced Environments
  • Safety & Cleanliness Standards
  • Dependable, Punctual & Professional
  • Adaptable and Calm Under Pressure
  • Drawer balancing

Accomplishments

  • Achieved Customer Service Above and Beyond Award through effectively helping with Service Task and Friendly Disposition with Secret Shopper. Incentive via bonus.

Cover Letter

Hiring Manager, Delta Airlines, I am excited to apply for the Flight Attendant Training Program with Delta Airlines. With over four years of customer service experience in fast-paced environments, I bring strong communication skills, a dependable work ethic, and a genuine passion for helping people. I am eager to contribute to Delta Airlines' commitment to providing safe, welcoming, and memorable travel experiences for every passenger. In my roles at Whataburger, McDonald's, and QuikTrip, I consistently delivered friendly, professional service while maintaining strict safety and cleanliness standards. I learned the importance of working as part of a team, adapting quickly to changing needs, and remaining calm under pressure-qualities that align closely with the responsibilities of a flight attendant. Colleagues and managers have recognized me for my punctuality, positive attitude, and ability to connect with customers. I am particularly drawn to Delta Airlines because of your reputation for outstanding passenger care and high safety standards. I am confident that my strong people skills, attention to detail, and enthusiasm for learning will allow me to thrive in your training program and grow into a valued member of your inflight team. Thank you for considering my application. I would welcome the opportunity to discuss how my background and commitment to service can benefit Delta Airlines. I look forward to the possibility of joining your training program and contributing to your airline's continued success.

Personal Information

Driving License: Valid Driver's License (Expires 2029)

Timeline

Team Member

Whataburger
01.2025 - 07.2025

Crew Member / Cashier

McDonald's
01.2024 - 07.2024

Part-Time Clerk

QuikTrip
06.2021 - 07.2023

Associate of Science - Radiology

Saint Josephs College of Maine
Kaija Stokes